Supervisor - Guest Services - DLC

POSITION SUMMARY Supervise assigned area and provide a high level of Guest Experience for all guests and linemates. The Supervisors will work all HSK/Knight Hawks & G-League Ignite games and select events throughout the Calendar year. This position would report directly to the Director and Manager of Guest Services at The Dollar Loan Center. JOB RESPONSIBILITIES Provide attentive, friendly and courteous Guest Service in accordance with the DLC standards of providing guests with an extraordinary game and event experience. Huzzah! Lead group of either Ushers, Ticket Takers, Way finders, and Elevator Operators in respected areas to resolve any issues regarding the Guests Experience. Greet guests with a positive, professional and helpful demeanor upon guests’ ingress and egress from the Dollar Loan Center. Help all Guests with directions, event and game schedules, giveaways, and any other information. Review tickets for validity and location and teach other linemates how to do so. Clearly communicate directions to guests and assist them in identifying their seats. Full understanding and knowledge of the Dollar Loan Center and offerings. Always monitor assigned area and constantly be aware of all surroundings before, during, and after an event/game. Clearly communicate to Management gate/section/seat or other relevant information regarding unruly or intoxicated guests, any situation requiring medical attention, or scenarios regarding clean-up to the appropriate department via the pager system or radio. Stand for the duration of game or event. Monitor/walk aisles in assigned sections and provide back up for assigned GS staff member. Cover linemates/SUPs breaks and lunches when needed. Must be able to lift, stoop, squat, push, stand or bend throughout shift to assist with guests or other requests. Work with other Supervisors and collaborate best event practices with Management. Ensure all walkways and aisles are clear at all times and effectively communicate clearly with guests. Help Operations organize and distribute promotional items at ingress/egress and select areas/sections. In the event of an emergency, redirect guests from elevators, aisles, and stairwells to the next safe area. Attend all mandatory Team Member meetings and trainings. Follow and make sure all linemates are following the uniform policy. KNOWLEDGE, SKILLS, ABILITIES Attentive customer focus; treats all guests with the highest level of customer service and courtesy. Effective verbal and written communication skills. Clear, appropriate and respectful to all guests at the DLC. Must be dependable and reliable to report to work on time when scheduled and work in assigned section independently. Ability to follow written and/or verbal assignments. EDUCATION AND EXPERIENCE High School diploma or GED preferred. Equivalent or relevant work experience may be considered in lieu of formal education. See management. Previous Customer Service Experience preferred. OTHER REQUIREMENTS AND/OR DUTIES Ability to work in dark, bright, smoky, dusty, cold and/or confined spaces. Able to stand/walk for prolonged periods of time on hard surfaces. Comfortable working around large crowds. Willing to work nights, weekends and holidays as needed. Execute other job duties as assigned. Communicate via radio.