What are the responsibilities and job description for the Ticket Office Cashier - Lee's Family Forum position at Foley Entertainment Group LLC?
Foley Entertainment Group manages the NHL’s Vegas Golden Knights, the Henderson Silver Knights, the Vegas Knight Hawks, Lee's Family Forum and several other entertainment and hospitality-focused entities.
Essential Functions:
The Ticket Office Cashier provides professional, polished, and anticipatory service for internal and external guests. The Cashier’s duties include generating ticket sales to all Lee's Family Forum events, resolving guest concerns, and handling cash transactions.
Primary Responsibilities:
Sells and processes ticket orders and “will-call” requests for shows and events providing prompt and courteous guest service.
Provides knowledgeable answers to guest questions; furnishes detailed information regarding the Lee's Family Forum services and amenities.
Notifies supervisors and/or security of any discrepancies, circumstances, missing items or alleged thefts in relation to the office and varied systems.
Effectively manages the guest queue system assembling or disassembling queues and stanchions as needed.
Process all ticket sales requests and payments for all LFF events.
Assist the LFF Ticket Office Management with customer service support and problem resolution.
Maintain Ticket Operations department policies and procedures
Exercise confidentiality and integrity upon handling personal and financial customer information
Other duties, as assigned by the Ticket Operations Department
Qualifications & Requirements:
High school diploma or equivalent
Effectively communicate in English, in both written and oral forms
Minimum of six (6) months’ general cash handling experience
Excellent attention to detail and accuracy.
Preferably experienced in a sports or hospitality environment including customer service experience.
Excellent written and verbal communications skills.
Previous experience with the AXS ticketing system a plus.
Must be dependable, flexible, and able to adapt to a variety of situations.
Ability to work evenings, weekends and holidays as required by game and event schedule.
Our Culture:
No ego, ‘We’ not ‘Me’ approach to everything we do
Positive energy
Relentless work ethic
Always advance
