What are the responsibilities and job description for the Manager, Security & Safety position at Foley Entertainment Group?
Foley Entertainment Group (FEG) operates the NHL’s Vegas Golden Knights, the AHL’s Henderson Silver Knights and the IFL’s Vegas Knight Hawks. In addition, Lee’s Family Forum is home to The Las Vegas Desert Dogs Lacrosse team and the Vegas Thrill Women’s Volleyball team. Lee’s Family Forum is a 6,000-seat multi-purpose venue located in Henderson, Nevada that hosts a variety of events including sports, concerts, family shows, community programming and private events of all types. FEG manages several other restaurant, entertainment, hotel and hospitality-focused companies.
The Manager of Security is responsible for supporting all safety/security and parking operations of Lee’s Family Forum. The position reports to the Director of Security for Lee’s Family Forum. The position is responsible for venue security and assisting with all risk management efforts on behalf of Foley Entertainment Group. Ideal candidates will have a proven track record of developing comprehensive safety, security, and emergency preparedness strategies; along with developing programs for improved guest experience.
JOB RESPONSIBILITIES
The Manager of Security is responsible for supporting all safety/security and parking operations of Lee’s Family Forum. The position reports to the Director of Security for Lee’s Family Forum. The position is responsible for venue security and assisting with all risk management efforts on behalf of Foley Entertainment Group. Ideal candidates will have a proven track record of developing comprehensive safety, security, and emergency preparedness strategies; along with developing programs for improved guest experience.
JOB RESPONSIBILITIES
- Provides support and direction to all full-time/part-time security personnel.
- Develop and maintain professional relationships with FEG Corporate Security, Henderson Police Department, and any other Local, State or Federal agencies with oversight of the venue’s operation.
- Support a 24-hour security operation for Lee’s Family Forumduring event and non-event hours of operation.
- Manage all shipping and receiving processes for the facility and team(s) within the venue including all associated documentation and record keeping for package delivery.
- Provide staffing estimates and invoicing for all public and private events.
- Assist Director of Security with risk management efforts for the facility. Mitigate and manage any guest/employee injury claims.
- Regularly inspect common areas to prevent any hazards, ensure proper safety procedures are followed and provide documentation of any security, fire, or safety deficiencies.
- Ensure all employees and visitors have proper credentials for accessing Lee’s Family Forumand restricted areas within the building
- Assist facility operations staff in securing any area during an emergency and contribute to team effort by accomplishing related collaborative tasks as needed.
- Assist with and/or lead the creation and implementation of various safety and security training plans.
- Assist with and/or conducting regular safety and security refresher training.
- Gain a full understanding of Foley Entertainment Group’s business lines, assets, policies, operations, people, and objectives.
- Assist Director of Security with operational risk management activities related to the physical security and safety of the venue, employees, fans, athletes, artists to enhance the value of the company and the brands.
- Understand the regulatory and operational practices of the company and provide advice and assistance to other organizational leadership.
- Identify division specific security goals, objectives, and metrics consistent with corporate strategic plan.
- Participate in departmental brainstorming, idea generation and budget/operations planning to set priorities and goals for each year, solve identified problems and prioritize/plan activities.
- Assist Director of Security in vetting outside resources; reviewing security contracts; overseeing investigations and assisting with crisis/incident planning and response.
- Help to identify appropriate security technologies and solutions that will positively impact operations, fan experience and business objectives.
- Oversee compliance and maintenance of security incident records; provide documentation in support of incident response as needed and analyze trends.
KNOWLEDGE, SKILLS, ABILITIES
- Proficiency in the proper staffing levels required for traditional arena-style events and league/tenant sports.
- High-level understanding of principles and best practices of safety, security, and risk management.
- Excellent proficiency in utilizing windows-based security software, such as Milestone, Lenell and fire/life safety systems.
- Knowledgeable in all aspects of venue security management, first aid and emergency response protocols for a similar type sports & entertainment type venue.
- Ability to multi-task and coordinate large projects simultaneously.
- Maintain awareness of new developments and trends in the field of security and risk management.
- Strong working knowledge of risk management and OSHA regulations.
EDUCATION AND EXPERIENCE
- Bachelor’s degree in applicable field, but experience may substitute for education.
- Minimum of two (2) years of professional experience in event security, crowd management or another relevant field.
- CPR / AED and First Responder Basic Training preferred.
- Proven experience in managing personnel in a similar leadership role.
- CPP Certification (certified protection professional) preferred, but not required.
- Must be an intelligent, articulate, proactive and persuasive leader who can serve as an effective member of a diverse team.
- Must be able to discuss, evaluate, and negotiate security-related concepts with a broad audience of technical and non-technical staff. Maintain confidentiality where appropriate.
- Must be highly flexible, creative, comfortable with ambiguity, and committed to win-win solutions to complex issues.
OTHER REQUIREMENTS AND/OR DUTIES
- Ability to work in dark, bright, smoky, dusty, cold and/or confined spaces.
- Ability to lift at least 25 pounds and push/pull items with or without assistance.
- Able to walk/stand for prolonged periods of time on hard surfaces.
- Comfortable working around large crowds.
- Willing to work nights, weekends and holidays as needed.
- Execute other job duties as assigned.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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