What are the responsibilities and job description for the Ticket Operations Coordinator position at Foley Entertainment Group?
Job Purpose:
The Ticket Operations Coordinator is responsible for executing the best practices as outlined by the Director of Ticket Operations and team, including the execution of the organization’s overall strategy pertinent to all ticketing sales and service efforts. The ideal candidate will have a keen understanding of the sales process, and eye towards the future of technology and ticketing, and a desire to begin a career in operations. They will play an integral role working with various business units, including ticketing, premium seating, finance, analytics, and operations. They will be responsible for assisting with the timely, customer-centered focus on all ticket-relating printing, fulfillment, and associated activities throughout the year, including season ticket renewals, game-days, and other ticketed events.
Essential Duties/Responsibilities:
- Process tasks/orders using the designated ticketing software, AXS.
- Assist Director/Manager with building offers, events, price codes as directed by senior management.
- Assist in overseeing financial reconciliation regarding daily reports, monthly reports and event settlements.
- Identify and propose improvements to increase ticketing and premium operations productivity and efficiency.
- Act as liaison between ticket operations and ticketing/premium Account Executives.
- Participate in regular staff meetings to facilitate discussion and sharing of ideas related to enhancing efficiencies and monitoring the future of ticket operations.
- Efficiently collaborate with various department Directors and senior management in processing full season, partial, group, sponsorship, and single game ticket sale and ensure delivery of tickets occur in a timely manner
- Organize department files and archives.
- Work ALL home game and assist with team events as directed.
- Serve as forefront of customer experience on game days in the box office and provide exemplary service.
- Maintain Ticket Operations department policies and procedures.
- Exercise confidentiality and integrity upon handling personal and financial customer information.
- Other duties, as assigned by the Ticket Operations Department.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
