What are the responsibilities and job description for the SITECH Product App & Support Specialist position at Foley Equipment?
The SITECH Product Application and Support Specialist is responsible for performing all aspects of pre / post-sales support and training within the SITECH dealership. This includes performing the functions of technical qualification of product compatibility with customer's application, presale configurations, onsite training, connectivity with various Construction equipment OEMs and other grade control brands with Trimble products. Actively seek new customers and markets for product support opportunity. Influence the sale of parts and service in the field and shop for all applicable product lines. In this role, you would act as a consultant / advisor for the customer and internal employees on SITECH products and applications. What You Will Do in This Role :
- Develop and build strong, positive relationships with existing and potential customers, as well as internal partnerships with Sales, Service, Parts and Rental personnel.
- Be the subject matter expert for SITECH and Trimble products and applications for both internal employees and external customers.
- Work with sales representatives in making recommendations on product that may better fit customer needs based on site assessments, specific machine configurations and machine application for an individual job site.
- Create and deliver instruction, demonstration, and training for customers in the safe and efficient operation of Trimble products both in class room and on site.
- Educate and demonstrate to customers and their employees in fully understanding the product, its capabilities and how to maximize the use of the equipment.
- Train and educate internal employees and customers with understanding Trimble technologies for both machine and site control products including set up and operation. Maintain up-to-date knowledge of changes and enhancements.
- Support marketing and sales activities by attending trade shows, conferences, organizing and implementing branch demo days, open houses, and other branch customer promotions and other marketing events.
- Proactively and diligently work to ensure customer problems are resolved quickly; speak with clients to understand, anticipate, and meet their needs; introduce them to new lines of equipment that would fulfill their project requirements.
- Serve as a liaison with Cat Grade and Trimble to achieve connectivity with Lieca, Topcon and various IBSS systems. Stay current on the competitive market of 2D and 3D technologies.
- Maintain close relationship and clear communication with manufacturer support personnel.
- Report technical feedback to senior management and manufacturers.
- Drive revenue based on performance of services for construction customers through training, support, and data prep activities.
- Maintain the skill, knowledge and expertise of all assigned products distributed by the organization, stay up-to-date on the features and benefits of competing equipment, and maintain files of information for use and reference.
- Travel is required for training and / or to assist at other locations (approximately 20%).
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About Foley Equipment : Foley Industries - Foley Equipment, Foley Power Solutions, Foley Rental and SITECH Central - enters its ninth decade of empowering progress for customers in Kansas and Western Missouri. Foley's 1,000 employees strive every day to safely deliver excellence in service, parts, rental and sales across a broad line of Caterpillar and allied construction equipment, power generation, as well as SITECH construction technology solutions. For more information, please visit www.FoleyEq.com Foley Industries, Inc. is an Equal Opportunity Employer (Race / Gender / Veteran / Disabled / Sexual Orientation / Gender Identity). To request a reasonable accommodation or assistance in completing the application, call 316-943-4211 or email careers@foleyeq.com .
