What are the responsibilities and job description for the Machinery Service Advisor - Bensalem, PA position at Foley Inc?
JOB DESCRIPTION:
- Communicate with internal and external customers on a daily basis according to our mission, vision and core company values.
- Collaborate with Supervisors on clearly communicating the start, status and completion dates of all jobs to customers utilizing the Cat Interact software program.
- Assist in quoting machine repairs and inputting quotes and additional repairs into a segmented format on work orders. Communicating and acquiring approvals for all additional work from customers.
- Work Order Management: Open, update and provide necessary warranty information and application of Service Letters.
- Review of the Technician’s notes for clarity.
- Follow up with customers upon completion of work, to survey their satisfaction with our service.
- Coordinate transportation of equipment and communicate details to appropriate personnel.
- Collaborate with Field Service to identify machine swaps utilizing the inspection application.
RECOMMENDED QUALIFICATIONS:
- High School Diploma or equivalent required.
- Minimum 3 years experience in the heavy equipment industry with progressive maintenance/repair experience and/or equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
- Excellent communication and interpersonal skills; both verbal and written.
- Strong project management, time management, team building and leadership skills; ability to work independently and multi-task effectively in a fast-paced environment.
- Experience with Microsoft Outlook, Excel, Word, and position related software.
Equal Opportunity Employer
Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.
