What are the responsibilities and job description for the Mid-level Technology Analyst position at Foley & Lardner LLP?
Overview:
Foley & Lardner LLP is currently seeking a deskside Technology Support Analyst to join our Dallas office. The right candidate will use advanced technical troubleshooting skills to aid in the operational support of law firm technologies; interact with attorneys and legal administrative staff; provide client service and support; and maintain and support department and firm goals.
Responsibilities:
Foley & Lardner LLP is a great place to work because of what we do and how we do it. Here, your unique perspectives, experiences, and abilities will be embraced and developed, so you can excel. Being a part of Foley means having the opportunities and resources necessary to gain experience, advance professional goals, and forge meaningful connections. It’s a place where you can build your career and enjoy professionally satisfying work. We have over 2,300 people who are #HappyatFoley, and we think you will be too.
Foley & Lardner LLP is currently seeking a deskside Technology Support Analyst to join our Dallas office. The right candidate will use advanced technical troubleshooting skills to aid in the operational support of law firm technologies; interact with attorneys and legal administrative staff; provide client service and support; and maintain and support department and firm goals.
- Configure and deploy firm-issued desktops, laptops, printers, and other computer equipment
- Set up/break down computer equipment for employee arrivals/changes/departures and office moves
- Configure mobile devices for connection to firm systems
- Respond to, troubleshoot and resolve reported computer issues in person and remotely
- Update service records and helpdesk tickets
- Perform routine maintenance and repairs on computer equipment
- Track and maintain inventory of computer equipment and supplies
- Document processes and procedures for the desktop/technical support group
- Review daily reports to stay apprised of meeting updates
- Test audio/visual equipment before each meeting
- Set up and operate audio/visual equipment for firm meetings and other events
- Assist end users with professional presentations and provide audio/visual technical support
- Maintain and troubleshoot audio/visual hardware and software and report any functionality issues
- Rack network servers and UPS components as needed
- High School Diploma or GED required; Associate’s or Bachelor’s Degree in Computer Science/Networking, Information Technology, or related field preferred
- Minimum of three (3) years of experience supporting technology for end users working in a network environment required
- Intermediate technical skills troubleshooting hardware and software applications
- Must have experience setting up computers, printers, and installing and configuring software
- Experience with network connectivity, wiring closets, equipment and inventory management, audio visual equipment, office equipment moves, email management, document and spreadsheet creation is desirable
- Prior exposure to a helpdesk ticketing system, virus containment, and occasional interactions with third-party service providers are desirable
- Must be creative and flexible with strong written and verbal communication skills
- Must be able to comfortably and confidently interact with coworkers and internal customers, often under tight deadlines while always maintaining the highest degree of customer service excellence #LI-Onsite
