What are the responsibilities and job description for the Training and Development Specialist position at Folino Estate?
Job Overview
The Training and Development Specialist is responsible for designing, implementing, and managing training programs for all levels of employees, ensuring they are equipped with the necessary knowledge and skills to deliver exceptional customer service, sell products effectively, and maintain operational excellence, all while aligning with the company's brand standards and sales goals; this includes developing engaging training materials and delivering effective training sessions.
Qualifications
Bachelor's degree in a related field
Proven experience in training and development or a similar role
Strong communication and presentation skills
Ability to design engaging and effective training materials
Familiarity with e-learning platforms and tools
Flexibility and adaptability
Duties and Responsibilities
Needs Analysis
Work with department leaders to identify skill gaps and training needs.
Conduct regular assessments to identify training needs across different departments based on performance metrics, and evolving company initiatives.
Curriculum Development
Create and update comprehensive training programs including course materials, and presentations covering product knowledge, customer service protocols, operational procedures and compliance guidelines
Collaborate on the creation of various training materials to support the professional growth and development of Folino Estate / Vintner's Table
Create and manage training budgets
Delivery Methods
Facilitate training sessions using various methods like in-person training, online learning platforms, and video tutorials
Performance Monitoring
Track training effectiveness by evaluating post-training performance metrics, identifying areas for improvement, and making necessary adjustments to training programs.
Continuous Improvement
Stay updated on the latest trends in training and development, incorporating new techniques and technologies into training programs.
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