Sales Representative

DESCRIPTION

The Sales Representative focuses on the preparation, processing, tracking and management of offers and orders acquired by Sales Directors and Sales Managers, making sure that all necessary data are correctly entered in the appropriate systems and that the appropriate Group policies, routines and guidelines are followed.

In support of front-end sales and cooperating with other Departments, the Sales Representative makes sure the possible difficulties in the offer and order process are avoided preemptively, or solved promptly.

Direct interaction with the customer might be frequent but generally focused on retrieving all necessary data and issues related to general terms and conditions, technical requirements, specifications, test methods, delivery terms, payment terms, order status tracking, logistics and similar topics.

The role does not typically entail commercial interaction with the customer, although in specific and limited cases, defined and governed by Group policies, the Sales Director or Sales Manager might delegate specific front-end sales tasks to the Sales Representative. In these cases, the Sales Representative is required to follow strictly the guidelines received from the Sales Director or Sales Manager, who remain ultimately and anyway fully responsible for the entire sales action.

The Account Manager shall not, besides exceptional cases agreed with the Sales Director, require or need help and support of the Sales Representative.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as applicable.

§ Receives and collects Requests for Quotation (RFQ) from internal sources (Sales Managers, Sales Directors and Chief Commercial Officer) or external (actual or potential customers), including customer forecast and EDI sources

§ Prioritizes RFQ’s on the basis of elements including, but not limited to, date of receipt, potential amount of the offer, overall plant workload, award probability and customer-specific factors

§ Performs a preliminary, initial verification of potential technical feasibility of the RFQ’s with the technologies used by the different Companies of the FOMAS Group

§ Implements guidelines received from CCO, SD and SM regarding the commercial acceptability of RFQ’s (verification of commercial interest)

§ Provides first assessment to Sales Directors and Sales Managers on RFQ’s that do not fall within the technical production scope of the FOMAS Group or that are not in line with the commercial acceptability guidelines

§ Loads accepted RFQ’s in the required IT systems and tools, assigning the necessary tasks to the different Departments, in accordance with Group procedures and processes

§ Follows up and coordinates the quotation process, triggering escalation and expediting processes when necessary and applicable

§ Liaises with Production Planning, Supply Chain and Logistics to verify the feasibility of delivery date requested by customer or to define the most suitable target delivery date to be offered

§ In case of repetitive products characterized by low technical complexity, only where allowed by Group processes and procedures and only in presence of adequate and appropriate tools, may be responsible for estimating the production cost of items to be quoted – also collecting and using data provided by other Departments, where Group policies allow or require (e.g. Purchasing)

§ Only where allowed by Group processes and procedures and only in presence of appropriate and documented authorization (blanket or case-specific), may be responsible for applying to the offered items margin, markup and/or prices as defined and communicated by CCO, SD’s and SM’s

§ After having received appropriate, adequate and exhaustive input from other involved Departments (including but not limited to applicable authorization levels, Product Engineering, Production, Production Planning, Procurement, Logistics, Administration) prepares the offer in the Group approved format and sends it to the customers (to SD’s or SM’s where applicable)

§ Verifies and obtains the necessary authorization level in accordance with Group policies, prior to sending the offer, as instructed by SD’s and SM’s

§ Receives customer’s, SD’s or SM’s feedback on the offer issued and keeps record of such information

§ Might engage in commercial negotiations with the customers, within the limits defined by Group policies and guidelines and as defined and instructed by CCO, SD’s and SM’s

§ Enters the acquired orders in the systems, appropriately assigning the necessary and applicable tasks also to other Departments, performing the Sales Contract Reviews verifying correctness of the order and its compliance with the original offer

§ By correctly using the available IT systems, performs all activities necessary and uploads documents necessary to initiate Technical Contract Review process

§ In case significant changes versus the original offer are detected in Sales or Technical Contract Review, escalates the issue to SD’s and SM’s for prompt resolution

§ Upon positive completion of Contract Review, issues Order Confirmation

§ Tracks status of open orders, identifying possible issues or problems, implementing corrective actions where possible, based on CCO, SD’s and SM’s input

§ Provides Group Management, SD’s and SM’s with status and details of ongoing offers, open orders, past orders and in general with all relevant information regarding specific sales activities, as needed

§ Identifies issues with orders blocked due to insufficient credit line, promptly informing SD’s or SM’s and Credit

§ Liaises with SD’s, SM’s, Finance, Credit, Administration and other applicable Departments for the definition and implementation of the payment terms agreed with the customer

§ Liaises with customers, keeping them informed about order status and possible changes and roadblocks

§ Gathers relevant commercial and logistic information from customers, sharing them with the rest of commercial team

§ May be involved on other activities, of operational nature, related to status reporting or fulfillment of sales orders

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person