Box Office Manager

POSITION OVERVIEW

The Box Office Manager will oversee the operations of the box office, which serves as the central point for ticket sales and event information. This position will work closely with the marketing and entertainment departments to ensure efficient ticket sales and provide exceptional customer service to guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Act as the primary point of contact for all ticketing operations at the venue
• Build and maintain strong working relationships with local promoters, staff, guests, and marketing affiliates
• Manage box office staff, providing training, scheduling, and performance management as needed
• Collaborate with internal departments and external event personnel to address all ticketing needs
• Oversee and manage nightly box office operations during events, including ticket sales, will call check in, seating, and settlement
• Collaborate with partners to monitor dynamically price tickets to maximize revenue
• Ensure concert venue is fully prepared and organized for daily execution of operation
• Communicate with artists night-of-show needs to operations, hospitality, and other special requests
• Maintain accurate accounting records and archives
• Perform daily safe reconciliation, preparing deposits, and preparing regular reports for management
• Oversee nightly artists’ settlements and final payments
• Contribute to the team dynamic by assisting the entire entertainment department
• Coordinate and manage all aspects of ticket sales, including handling cash transactions, credit card payments, and online ticketing systems
• Collaborate with the marketing and entertainment departments to plan and execute ticketed events, shows, concerts, and other performances
• Coordinate with event organizers, promoters, and artists to determine ticket pricing, availability, and seating arrangements
• Ensure all necessary equipment, such as ticket scanners and printers, are functional and properly maintained
• Provide exceptional customer service by assisting guests with ticket purchases, answering inquiries, and resolving any issues or concerns
• Handle customer complaints and find appropriate solutions to ensure guest satisfaction
• Train Members to deliver excellent customer service and maintain a professional and friendly atmosphere at the box office
• Collaborate with the finance department to reconcile ticket sales revenue and resolve any discrepancies
• Adhere to all applicable laws, regulations, and licensing requirements related to ticket sales and box office operations
• Implement and maintain security measures to safeguard ticket sales revenue and confidential customer information
• Stay informed about industry trends and best practices to continuously improve box office operations
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred) and/or equivalent work experience
• Minimum three (3) years of experience in box office management or a similar role, preferably in a hotel or casino or live entertainment environment
• Strong organizational and time management skills to handle multiple events and tasks simultaneously
• Excellent communication and interpersonal skills to interact with guests, staff, and event organizers
• Proficiency in using ticketing software and computer systems for sales tracking and reporting
• Knowledge of financial management principles and ability to analyze sales data and financial reports
• Understanding of customer service principles and ability to handle difficult situations with tact and professionalism
• Professional, high integrity work ethic and strong passion for music, and hospitality
• Extraordinary attention to detail, while working under tight deadlines
• Skilled at interacting and communicating effectively with all levels of management and staff, promoters, suppliers, guests, and visitors
• Must have a professional demeanor and remain calm under high pressure situations
• Strong multitasking skills and adapt to quickly changing situations
• Strong problem solving skills
• Critical and creative thinking skills
• Deadline orientated with effective time management skills
• Strong communication and interpersonal skills
• Must possess a high sense of urgency and be a self starter
• Must be detail-oriented and highly organized
• Excellent vendor relationship skills
• Proficient in MS Office
• Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
• Ability to resolve problems to the satisfaction of both the guest and the company
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Must be willing and able to work a flexible schedule to include holidays, nights, and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

SUPERVISORY RESPONSIBILITIES

This position will oversee all positions within the Box Office Department.

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.

Equal Opportunity Employer Veterans/Disabled