Butler Coordinator

POSITION OVERVIEW

The Fleur de Lis Coordinator is responsible for providing essential support to the Butler Department, ensuring the smooth and efficient coordination of butler services. The Coordinator assists in managing the butler team, coordinating guest requests, and assisting with the daily operations of the department, ultimately contributing to the seamless and personalized guest experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Assist in coordinating and supporting the butler team, providing guidance, training, and assistance to ensure the highest service standards are maintained
• Act as a point of contact for guest inquiries and requests related to butler services, responding promptly and professionally
• Coordinate and manage the daily schedules and assignments of butlers, ensuring appropriate coverage for guest needs
• Assist in coordinating guest arrivals and departures, ensuring a warm and professional welcome and farewell
• Maintain detailed guest profiles and preferences to ensure personalized service delivery by the butler team
• Monitor and manage inventory levels of butler-related supplies and amenities, ensuring adequate stock levels are maintained
• Provide logistical support for butler services, including coordinating guest requests, arranging special amenities, and assisting with guest-related events
• Conduct regular quality checks on butler services to ensure they meet the department's high standards of luxury service
• Handle guest concerns or issues with empathy and efficiency, finding timely resolutions or escalating matters to the Butler Manager or relevant management
• Assist in training new butlers and organizing ongoing training sessions to enhance their skills and service delivery
• Coordinate with other hotel departments, such as housekeeping, concierge, and food and beverage, to meet guest requirements and maintain seamless operations
• Assist with administrative duties, such as preparing reports, maintaining records, and coordinating departmental meetings
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High School diploma or equivalent required
• Proven experience in a guest service or hospitality role, preferably within a luxury hotel or high-end resort
• Excellent communication and interpersonal skills, with a polished and professional demeanor
• Strong organizational and multitasking abilities to manage butler services and administrative responsibilities efficiently
• Customer-centric mindset with a passion for delivering exceptional and personalized guest experiences
• Proficiency in using office software, such as Microsoft Office Suite (Word, Excel, Outlook)
• Attention to detail to ensure accurate guest information, butler assignments, and guest preferences
• Flexibility to work irregular hours, including evenings, weekends, and holidays, as required by the department's operational needs
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory responsibilities.

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.