Group Sales & Service Supervisor (Spa)

POSITION OVERVIEW

The Group Sales & Service Supervisor (GS&SS) will work closely with the Sales and Catering department to forge relationships with future bookings of groups and conventions for the spa reservations/buyouts. The GS&SS will research, analyze, and develop special events profit generating opportunities. The GS&SS will assist with spa operations as needed by the Spa Operations Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Responsible for assisting all group bookings through Sales and Catering by being part of site inspections and pre-con meetings
• Create leads and develop long-term relationships with all departments of the Company to encourage spa growth
• Monitors changes and new developments in group and convention needs for spa and wellness
• Connects with convention planners after spa reservations/buyout are completed to determine and analyze client satisfaction, and organizational performance
• Assist with all duties and responsibilities of the Spa Operations Supervisors as need to by the Spa Operations Manager
• Ensure all areas of the spa are kept clean and well maintained
• Must lead by example by demonstrating exceptional guest service and Member interactions along with following all company and department policies and procedures
• Attend and participate in support training and staff meetings
• Ensure all Fontainebleau culture values, property, department standards are implemented and applied
• Assist in the spa reception and spa facilities when needed
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High School diploma or equivalent required
• Minimum of two (2) years working in a luxury resort setting or similar field
• Six months of leadership experience preferred
• One (1) year of sales experience preferred
• Possess an understanding of all exercise equipment and proper operations
• Must be proficient in Microsoft applications (Excel, Word, PowerPoint, and Outlook)
• Able to multi-task while assisting multiple guests
• Polished appearance and demeanor
• Excellent guest and Member skills
• Effective time management skills and ability to multi-task in a fast-paced environment
• Extraordinary attention to detail, while working under tight deadlines
• Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
• Ability to resolve problems to the satisfaction of both the guest and the company
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Must be willing and able to work a flexible schedule to include holidays, nights, and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

SUPERVISORY RESPONSIBILITIES

This job supervises all Spa Hosts, Spa Concierge, Lead Spa Hosts, Linen Runners.

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.