Director of Rooms

"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." 

- Morris Lapidus 

A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach and is thought to be the most significant building of Lapidus' career.

RESPONSIBILITIES

The Director of Rooms is responsible for overseeing all aspects of the Rooms Division, including Front Office, Housekeeping, Guest Services, and Concierge. This role ensures the seamless operation of these departments, aiming to meet or exceed revenue and profit objectives through effective room inventory management. The Director will work within a unionized environment, requiring strong communication skills to maintain positive labor relations and ensure team member satisfaction. Additionally, the role demands proficiency in budgeting to control expenses and optimize financial performance.

EXAMPLES OF DUTIES, INCLUDES BUT IS NOT LIMITED TO THE FOLLOWING:

Departmental Leadership:

• Coordinate and oversee the daily operations of all assigned departments to ensure efficient and effective service delivery.

Union Environment Management:

• Foster and maintain positive relationships with union representatives, ensuring compliance with collective bargaining agreements.
• Address and resolve labor relations issues in collaboration with Human Resources, promoting a cooperative and productive work environment.

Guest Service Excellence:

• Ensure maximum guest satisfaction through effective training, staffing, and counseling of team members.
• Handle guest complaints promptly and professionally, implementing corrective actions as necessary.

Policy and Procedure Development:

• Ensure compliance with hotel policies and regulatory requirements.

Financial Management:

• Prepare and manage departmental budgets, including the creation of annual budgets and financial forecasts.
• Analyze business results regularly, implementing actions to improve performance and achieve financial goals.
• Maximize profitability by effectively controlling room inventory and implementing revenue management strategies.

Communication and Team Coordination:

• Conduct regular staff meetings to communicate updates, expectations, and provide feedback.
• Demonstrate strong verbal and written communication skills to effectively interact with team members, guests, and stakeholders.

Inventory and Resource Management:

• Oversee room inventory, front office systems, supplies, and scheduling to ensure optimal resource utilization.
• Implement controls to manage expenses and adhere to budgetary constraints.

QUALIFICATIONS

• In-depth knowledge of front office, housekeeping, and guest service operations.
• Strong organizational and problem-solving abilities.
• Effective leadership and management skills, with experience in a unionized environment preferred.
• Proficiency in budgeting, financial analysis, and revenue management.
• Excellent communication skills, with the ability to establish and maintain effective working relationships with clients, management, and staff.
• Bachelor’s degree or combination of four years relevant education and experience.
• Five years’ experience as a Director of Front Office in a high volume, complex environment preferred.