What are the responsibilities and job description for the Product Specialist position at Fontana Chrysler, Dodge, Ram, Jeep?
Overview
If you are an enthusiastic self-starter with a passion for customer service, product knowledge, selling and you enjoy working with people, then we want you to be part of our team as an Automotive Product Specialist. The Product Specialist is extremely knowledgeable about our vehicles and services, the industry, and our market, including vehicle selection, performance, accessories, efficiencies, safety features and functions, and financing options for both new and used vehicle inventories. He or she presents new and pre-owned vehicles to customers in an attractive and highly informative fashion that promotes a prompt sale and maintains an ongoing relationship with customers to encourage networking and repeat business.The ideal candidate has a high school diploma or GED, a positive attitude, a confident and outgoing personality, a professional appearance, great communication skills, and the ability to deliver world class customer service. Previous sales or customer service experience (in any industry) is highly preferred, but not required. He or she must be self-motivated with a willingness to continuously prospect to sell a minimum quota (or more!) on an ongoing basis.
Our Automotive Product Specialist are paid a competitive hourly rate and when overtime is applicable will be paid. In addition to your hourly wage there are opportunities to receive BONUSES based on a certain performance criteria!
In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health &Wellness Program, community involvement and company paid vacation and holidays.
Responsibilities
- Helps customer with vehicle selection and promotes model options and features, value-add products and services, and purchase and finance options following dealership policies.
- Conducts vehicle test drives and ensures all speed limits all other rules of the road are followed.
- Helps facilitate delivery by providing a clear explanation of vehicle and features operation, warranty, and servicing requirements.
- Maintains accurate sales documentation.
- Maintains up-to-date knowledge of all vehicles, accessories, financing options, and promotions.
- Attends all staff meetings, trainings, and educational classes as required.
- Create and maintain excellent relationships with our customers.
- Maintain excellent CSI scores.
- Maintain strong knowledge base of all new vehicle makes and models.
- Follow up on all sales leads from a variety of sources (phone, walk-ins, newspaper ads, referrals, etc.).
- Performs other duties as assigned.
- Work with Sales Managers to ensure individual and department sales goals are met.
Qualifications
- Proven sales experience, preferably in the automotive industry (but we will train the right person).
- Previous sales experience a plus (any industry).
- Neat, clean, and professional appearance.
- Pleasant/friendly demeanor and an outgoing personality.
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
- Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
- Able to achieve goals with limited direct supervision.
- Basic computer and internet skills.
- Unrestricted California driver's license and clean driving record.
- Excellent follow through skills.
- Understanding of manufacturer's specifications.
- Familiarity with automotive financing preferred.
- Maintaining a positive can-do attitude.