What are the responsibilities and job description for the Front Desk Agent position at Fontana Village Resort?
*Job Summary:* We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have a passion for hospitality and enjoy interacting with people, we want to hear from you. *Responsibilities:* - Greet and welcome guests upon arrival with a friendly and professional demeanor. - Assist guests with check-in and check-out procedures efficiently. - Handle guest inquiries and provide accurate information about hotel facilities and services. - Manage phone systems by answering calls promptly and directing them to the appropriate department. - Process reservations, cancellations, and room assignments in accordance with company policies. - Maintain a tidy and organized front desk area to create a welcoming atmosphere. - Address guest concerns and resolve issues promptly to ensure guest satisfaction. - Collaborate with other hotel staff to ensure seamless guest experiences. *Requirements:* - Previous experience in guest relations, front desk operations, or hospitality is preferred. - Excellent customer service skills with a friendly and approachable attitude. - Proficiency in using phone systems and basic computer applications. - Bilingual proficiency is a plus. - Knowledge of hotel management systems is advantageous. - Strong communication skills with the ability to interact effectively with guests and team members. - Demonstrated ability to handle multiple tasks simultaneously while maintaining attention to detail. Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. If you are passionate about hospitality and thrive in a dynamic environment, apply now to start your career in the hospitality industry.
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Fontana Dam, NC 28733 (Required)
Ability to Relocate:
- Fontana Dam, NC 28733: Relocate before starting work (Required)
Work Location: In person
Salary : $15
