Retail Manager

Job Summary:

The Retail Manager is responsible for overseeing the daily operations of a retail store, including managing staff, ensuring excellent customer service, driving sales, and maintaining store profitability. This role involves implementing store policies, handling inventory, and creating a positive shopping environment to enhance customer satisfaction and achieve business goals. The ideal candidate will have strong leadership skills, retail experience, and a focus on operational excellence.

Key Responsibilities:

• Store Operations:
• Manage the day-to-day operations of the store, including opening and closing procedures, cash handling, and maintaining store cleanliness.
• Ensure that store policies and procedures are followed consistently by all staff members.
• Oversee store visual merchandising and ensure that displays are attractive and aligned with brand standards.
• Staff Management:
• Recruit, hire, and train new employees, ensuring they understand their roles and responsibilities.
• Schedule and supervise staff to ensure adequate coverage during peak hours and effective customer service.
• Provide ongoing coaching, feedback, and performance evaluations to staff members, and address any performance issues or conflicts.
• Customer Service:
• Lead by example in delivering exceptional customer service and resolving any customer complaints or issues in a professional manner.
• Implement strategies to enhance the customer shopping experience and build customer loyalty.
• Monitor customer feedback and take action to improve service quality and store performance.
• Sales and Performance:
• Develop and execute strategies to achieve sales targets and increase store revenue.
• Analyze sales data and performance metrics to identify trends, opportunities, and areas for improvement.
• Implement promotional activities and in-store events to drive traffic and boost sales.
• Inventory Management:
• Oversee inventory levels, including ordering, receiving, and stocking merchandise.
• Conduct regular inventory audits to ensure accuracy and minimize shrinkage.
• Manage stock replenishment and ensure that inventory is organized and easily accessible.
• Financial Management:
• Prepare and manage the store’s budget, including controlling expenses and maximizing profitability.
• Monitor and report on financial performance, including sales, expenses, and profitability.
• Ensure proper handling of cash and financial transactions, and maintain accurate financial records.
• Compliance and Safety:
• Ensure compliance with health, safety, and legal regulations, including labor laws and store policies.
• Conduct regular safety inspections and ensure that the store environment is safe for both employees and customers.
• Address any compliance issues or safety concerns promptly.
• Community Engagement:
• Build and maintain positive relationships with the local community and actively participate in community events or initiatives.
• Foster a positive store culture that reflects the values and mission of the company.

Qualifications:

• Experience: Previous experience in retail management or a supervisory role, with a proven track record of achieving sales goals and managing a team.
• Skills:
• Strong leadership and team management skills, with the ability to motivate and develop staff.
• Excellent customer service and communication skills, with the ability to resolve issues effectively.
• Proficiency in retail management software, point-of-sale (POS) systems, and Microsoft Office applications.
• Strong organizational and multitasking abilities, with attention to detail.
• Personal Attributes: Motivated, proactive, and able to work independently and as part of a team. Demonstrates a high level of integrity and professionalism.
• Physical Requirements: Ability to stand for extended periods, lift and carry merchandise, and perform various tasks related to store operations.

Work Environment:

• The Retail Manager works primarily in a retail store environment, with standard store hours. The role may require occasional evenings and weekends to accommodate store needs and special events.

If you are ready to take on this exciting opportunity as a Retail Manager, we encourage you to apply today!

Job Type: Full-time

Pay: From $42,500.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 12 hour shift
• 8 hour shift
• Evening shift
• Morning shift

Ability to Commute:

• Fontana Village, NC 28733 (Required)

Ability to Relocate:

• Fontana Village, NC 28733: Relocate before starting work (Required)

Work Location: In person

Salary : $42,500