What are the responsibilities and job description for the Customer Service Manager position at Fonte Surgical Supply Inc?
A Customer Service Manager overseeing teams of customer service representatives, ensuring customer satisfaction, resolving issues, and improving the overall customer experience.
Key Responsibilities
Team Leadership:
Key Responsibilities
Team Leadership:
- Recruit, train, and manage customer service representatives. Set goals and performance expectations for team members. Provide coaching, feedback, and support to improve performance. Monitor team performance and identify areas for improvement.
- Ensure customer satisfaction and resolve customer issues efficiently.
- Monitor customer interactions and feedback.
- Implement strategies to improve the customer experience.
- Address customer complaints and escalations.
- Identify and analyze customer service issues.
- Track and measure the effectiveness of implemented solutions.
- Communicate effectively with customers and team members.
- Maintain clear and consistent communication channels.
- Identify areas for improvement in customer service processes.
- Implement and monitor new processes and procedures.
- Stay up-to-date on industry best practices and trends.
- Identify customer demographics and implement a marketing strategy to gain market share.
