Ingredients and Trading - Channel Manager

• Shape the future - Lead the launch of a new global e-commerce platform and make a lasting impact.
• Global reach - Collaborate with teams across the US and EU, gaining international experience.
• High visibility - Work in a high-profile role with exposure to senior leadership and key stakeholders

Proud to be Fonterra

Fonterra is a global nutrition company owned by 10,000 farming families in New Zealand. We employ 20,000 people around the globe. Here at Fonterra, we are committed to growing our people. We value you and your career progression and are excited that you are taking this next step in your career journey with us. We are proud to offer a wide variety of roles across the Co-op, ensuring that no matter what business unit or stage of life you're in, there's a good chance we've got something to suit.

About us

In Global Markets - Ingredients (GMI), we operate an integrated business encompassing dairy in the ingredients and foodservice channels to generate value for Fonterra. We have a clear mission to deepen our position as a world-leading provider of high-value, sustainable, innovative dairy ingredients. With offices across North Asia, the Middle East, APAC, Europe, LATAM and the USA we are focused on partnering with customers to bring NZ dairy to the world.

Fonterra’s USA operations, centrally located in Chicago, is a pivotal hub within Fonterra’s international network. Here, we focus on enhancing the supply chain, developing innovative dairy solutions, and building robust partnerships that help deliver New Zealand’s premier dairy products to North America and beyond.

About the opportunity

This is an exciting opportunity to lead the launch and management of Fonterra’s new global B2B e-commerce platform, myNZMP Link. Reporting to the Director Strategic Transformation - GMI you will play a pivotal role in shaping the platform’s success, driving process improvements, and collaborating across multiple regions and functions to deliver a seamless experience for our customers. In addition to this you will:

• Own the day-to-day operations of the platform, working with stakeholders across Sales, Operations, and Supply Planning.
• Lead the onboarding of new customers and support them in maximizing the platform’s value.
• Drive the refinement of processes to ensure optimal platform performance and customer satisfaction.
• Provide regular updates to leadership, ensuring alignment with strategic business goals.
• Be at the forefront of establishing a new digital sales channel, influencing its growth and direction globally.

About you

You’re a dynamic and driven professional with a passion for e-commerce, sales operations, and process excellence. You thrive in a fast-paced, evolving environment and have a keen eye for detail and strategic execution. In addition to this you will have:

• Experience in sales, channel management, supply chain, or e-commerce operations.
• Strong analytical and problem-solving skills to optimize platform performance.
• Excellent communication and stakeholder management abilities, working across global teams.
• A process-driven mindset with the ability to create and refine operational workflows.
• Proficiency in tools such as Salesforce and analytical software (Excel, Power BI).
• A collaborative approach, able to engage and influence at all levels of the business.

The benefits of life at Fonterra

Our people and what they bring to our Co-op shape our success. We have a collaborative culture, inspiring leaders, and passionate people, making Fonterra a great place to work. We also offer competitive remuneration and a range of benefits, regardless of your role or location.

• With a global presence, a world of career opportunities awaits you.
• We support your health and wellbeing with events, discounts on wellbeing products, and employee assistance programs.
• We encourage lifelong learning and will help you develop your skills.
• Blue Cross Blue Shield Medical insurance
• 401k
• 6 months paid parental leave
• 20 days annual leave and 10 days paid sick leave.
• 13 paid company holidays

Are you excited about this opportunity but may only meet some requirements?

At Fonterra, we are committed to building a diverse workplace and, therefore, open to looking at applicants with excellent transferable skills. If that's you, we encourage you to apply as you may be the right candidate for this role or one of our other opportunities.

Applications will close at midnight Saturday 8 February

Sound good to you? Come join our team and let’s solve for better, together. You, me, us together.