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Delivery Operations Center - Sr. Manager

Food Authority, INC
Melville, NY Full Time
POSTED ON 2/20/2025
AVAILABLE BEFORE 5/18/2025

Job Description

Job Description

Description : The objective of this position is to create a Delivery Operations Center that will provide continuous improvement and enhanced visibility of all delivery operations.

Schedule : Sunday, Monday, Tuesday, Wednesday, Thursday - 4PM to 2 AM

Salary 150K

Required skills & Abilities :

  • Strong working Knowledge of FMCSA, DOT, SQF
  • Demonstrated proficiency in leading large teams
  • Bi-lingual a plus; Spanish
  • Routing
  • Employee scheduling
  • Proficient in Microsoft Word / Excel / Outlook / technically savvy (Scanning, Samsara, Routing Tools)
  • Good written and verbal communication skills
  • Ability to follow all safety protocols

Physical requirements :

  • The ability to lift 25 / 50 / 80 pounds regularly
  • The ability to respond quickly to sounds
  • The ability to move safely over uneven terrain or in confined spaces
  • The ability to see and respond to dangerous situations

    • Minimum Delivery Operations Manager Requirements :

  • 18 years of age or older
  • A minimum of 10 years in fleet supervisory / transportation role
  • Significant leadership of large teams, including management of managers and supervisors
  • Routing
  • Employee scheduling

    • Delivery Operations Center Manager Demands :

  • Ensure all operations are carried on in an appropriate, cost-effective way
  • Routing
  • People Scheduling
  • Improve operational management systems, processes and best practices
  • Help the organization’s processes remain legally compliant
  • Real-time Exception Management
  • Formulate strategic and operational objectives
  • Examine financial data and use them to improve profitability
  • Perform quality controls and monitor production KPIs
  • Find ways to increase quality of customer service

    • Accountabilities :

  • Daily / Weekly Routing Effectiveness
  • Route Efficiency and Continuous Improvement
  • Plan schedules and labor allocation
  • Daily Call with each operation to review dispatch plan, execution issues
  • Routing software administration
  • Evolve real-time dashboards and visibility of performance(issues)
  • Samsara – real-time issue management
  • Samsara – corrective action management
  • Samsara – HOS management and issue resolution
  • Real Time Troubleshooting – for example, in-filed issues with EPOD / Scanning
  • DVER / DVIR Collection Execution and follow-up with vendors
  • Equipment Breakdowns and follow-up with vendors
  • Route assistance – assist field leaders to resolve route issues real-time
  • Track call outs adjust schedules as necessary
  • Provide HR with feedback on late call outs for disciplinary actions
  • Central number to report accidents / injuries / drug testing needs
  • Ensure proper truck loads to insure weight, time, and cube compliance
  • Manage overnight staff

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