What are the responsibilities and job description for the Volunteer Center Coordinator position at Food Bank for the Heartland?
Position Title: Volunteer Center Coordinator
Supported by: Volunteer Center Manager
FLSA Status: Non-Exempt, Full-Time
Our Story:
Food Bank for the Heartland has connected our communities with food, resources, and hope since 1981. The fight against hunger is our ongoing, collaborative effort. We work with individuals, organizations, food manufacturers and distributors, grocery stores, the USDA, and Feeding America to procure food and purchase food to supplement donations. Through the collective power of our leadership, employees, partners, volunteers, and donors, we can reach more communities, serve more people, and address food insecurity more directly and effectively. As new needs arise, we are ready.
Our Philosophy: Every service we provide, program we offer, and decision we make is rooted in our core Mission, Vision, and Values.
In Short:
The Volunteer Center Coordinator supports the mission and strategic plan of Food Bank for the Heartland by ensuring the Volunteer Center operates smoothly and efficiently. This role works closely with the Volunteer Center Manager to identify daily and weekly assembly needs, oversee day-to-day operations, and create a positive and engaging experience for volunteers. Responsibilities include onboarding and training Volunteer Center Specialists, monitoring and maintaining accurate inventory, and optimizing team member strengths to support success. The coordinator also serves as the primary contact for the USDA inspector, ensuring proper scheduling and compliance for repack activities.
Your Mission:
Supported by: Volunteer Center Manager
FLSA Status: Non-Exempt, Full-Time
Our Story:
Food Bank for the Heartland has connected our communities with food, resources, and hope since 1981. The fight against hunger is our ongoing, collaborative effort. We work with individuals, organizations, food manufacturers and distributors, grocery stores, the USDA, and Feeding America to procure food and purchase food to supplement donations. Through the collective power of our leadership, employees, partners, volunteers, and donors, we can reach more communities, serve more people, and address food insecurity more directly and effectively. As new needs arise, we are ready.
Our Philosophy: Every service we provide, program we offer, and decision we make is rooted in our core Mission, Vision, and Values.
In Short:
The Volunteer Center Coordinator supports the mission and strategic plan of Food Bank for the Heartland by ensuring the Volunteer Center operates smoothly and efficiently. This role works closely with the Volunteer Center Manager to identify daily and weekly assembly needs, oversee day-to-day operations, and create a positive and engaging experience for volunteers. Responsibilities include onboarding and training Volunteer Center Specialists, monitoring and maintaining accurate inventory, and optimizing team member strengths to support success. The coordinator also serves as the primary contact for the USDA inspector, ensuring proper scheduling and compliance for repack activities.
Your Mission:
- Acting as a primary representative of Food Bank for the Heartland interacting with all volunteers inside the building to ensure a positive experience and promote return visits
- Oversee Volunteer Center activities to ensure the highest level of quality and food safety in all projects and safeguard against unsafe contamination and distribution
- Work with USDA Food inspector to schedule oversight of repack and labeling activities to ensure adherence to food safety guidelines
- Provide oversite of pilots to test feasibility of processing a variety of food including protein and dairy products
- Work with the Volunteer Center Manager to develop and revise Volunteer Center processes to expand FBFH’s capacity to provide a variety of food items in a safe and efficient manner while meeting client needs
- Ensure all Volunteer Center equipment maintenance is scheduled and completed by the Facilities team
- Planning of day-to-day schedule of Volunteer Center including ensuring food and supply availability
- Manage inventory levels and ensure FIFO standards are upheld for scheduled production
- Complete weekly inventory checks to ensure inventory accuracy
- Assist in informing volunteers of food safety guidelines and ensuring they are understood
- Coordinate repackaging of all bulk products in a timely and accurate manner following all food safety and handling regulations
- Utilize NetSuite to properly check in, transform, and move products within the inventory management system
- Maintain cleanliness of Volunteer Center and assigned areas in warehouse including crushing cardboard, sweeping, mopping, dusting, cart cleaning, and barrel and bin cleaning
- Track volunteer production data on all activities to understand and project completion time
- Work with Sourcing team and Volunteer Center Manager to plan volunteer activities, including potential creative accommodations of large-scale volunteer events
- Abide by all food and warehouse safety rules and regulations
- Other duties as assigned
Knowledge, Skills, and Abilities:
- Commitment to the FBFH mission and values
- Computer and technology skills around Microsoft Office and general technology.
- Effective interpersonal and communication skills to be able to work effectively with internal and external stakeholders.
- Strong critical thinking and problem-solving skills
- Exceptional organizational skills high attention to detail and accuracy while adhering to deadlines
- Demonstrated relationship building skills.
- Ability to communicate decisions in a fast-paced environment.
- Ability to consistently commit to trustworthiness, dependability, and reliability.
- Proficiency with Microsoft Office products
- Forklift and other equipment trained or trainable
Your Story:
Minimum of one (1) year of proven experience in program coordination required.
Lived experience with the impacts of systemic racism or marginalization is a plus.
About The Team:
Everyone at Food Bank for the Heartland, from our administrative staff and warehouse employees to our team members working in partnership in the various community locations, shares a common vision: to help eliminate hunger in our service area—one initiative, program, and thoughtful decision at a time. Our culture is committed to welcoming you to our table, supporting your passion and drive, and focusing on diversity, growth, and community involvement.
This role is vital to the Food Bank for the Heartland’s Food Sourcing team and is directly supported by our Volunteer Center Manager.
We provide an environment to help you succeed.
Food Bank for the Heartland is an equal-opportunity employer, and we’re excited to work with talented and empathetic people of all identities. As required by law and in line with our commitment to diversity, inclusion, belonging, and equity, FBFH does not discriminate based on someone’s identity in any aspect of hiring or employment. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences. FBFH will consider all qualified applicants.
FBFH is committed to inclusions. As part of this commitment, FBFH welcomes applications from individuals with disabilities and will work to provide reasonable accommodation. If reasonable accommodations are needed to participate in the job application or interview process, don't hesitate to get in touch with adurr@foodbankheartland.org
We support your well-being.
We offer medical, retirement, supplemental, and leave benefits. We have resources such as our Employee Assistance Program to support your mental health.
