What are the responsibilities and job description for the Manager, Donor and Data Operations position at Food Bank of South Jersey?
Job Description
Job Description
Title : Manager Donor and Data Operations
Employment Status : Exempt, Full-time
Reports to : Senior Manager Mission Advancement
Supervises : Database Assistant
Job Family : P eople and Process Manager
Salary : $65,000 annually
Date Revised : January 2025
About the Food Bank of South Jersey
The Food Bank of South Jersey believes that no one should go to bed hungry. Since 1985, it has served the children, families, and seniors of Burlington, Camden, Gloucester, and Salem counties by distributing safe and healthy food, providing nutrition education and cooking courses, and developing sustainable pathways for neighbors to improve their lives. A 501(c)(3) nonprofit organization and member of Feeding America, FBSJ distributed nearly 18 million meals in 2023, through direct distributions and its network of more than 200 partner agencies.
To learn more about how you can become a valued part of the FBSJ team, dedicated to building community awareness and creating an efficient emergency food distribution network to eliminate hunger, visit www.foodbanksj.org.
Summary of Position :
The Donor and Data Operations Manager executes internal operations of the Fund Development department. This role is essential in maintaining and optimizing the organization’s fundraising database (Salesforce), generating reports, analyzing donor trends and financial metrics to drive fundraising growth.
The Donor & Data Operations Manager collaborates across teams, including direct response, institutional giving, marketing, and frontline fundraising, to ensure smooth CRM campaign coordination and data-driven decision-making. They also develop and enforce data policies, manage vendor relationships, and enhance operational efficiency. The position supervises a Database Assistant, provides guidance on data entry and donation processing protocols, and manages key platform integrations.
This is an in-office position at FBSJ Headquarters, located at 1501 John Tipton Boulevard, Pennsauken, NJ.
Position Responsibilities :
- Develop and maintain standard operating procedures to support the operational needs of the development team, including CRM training and data entry protocols.
- Perform daily database administration tasks, such as managing Salesforce interactions, vendor relationships, and platform integrations. Provide troubleshooting support and user training to promote adoption.
- Build and manage Salesforce systems to track direct response and fundraising activities, ensuring data consistency and integrity.
- Generate and maintain dashboards and reports to inform fundraising leadership and identify actionable insights. Conduct data mining to support fundraising strategy and ensure timely compliance reporting.
- Prepare accurate and deduplicated mailing lists for direct appeals and events to enhance fundraising and marketing efforts.
- Oversee gift processing, including coding financial records, tracking campaign responses, and reconciling records with the Accounting Department. Monitor and manage third-party platform contributions.
- Manage the department’s email inbox, routing inquiries and responding to donor questions promptly.
- Monitor, maintain, and troubleshoot integrations with platforms such as Classy, Double the Donation, MailChimp, iWave, One Cause, and other fundraising platforms.
- Perform all other duties as assigned.
Education :
Experience and Skills :
Technical Competencies Specific to this Role :
Behavioral Competencies for People and Process Manager :
We believe in pay transparency and fostering an environment of fairness. The hourly rate for this position begins at $65,000 annually, commensurate with experience and qualifications. Our approach to compensation is rooted in valuing the expertise and contributions of all our team members.
The Food Bank of South Jersey is an equal opportunity employer. All aspects of employment – including the decision to hire, promote, discipline, or discharge – will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We are committed to diversity, equity, and inclusion. Food Bank of South Jersey is an essential business. We believe and support the safety and security of all of our volunteers and our employees. Background checks will be completed for final candidates.
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Salary : $65,000
