SNAP Outreach Navigator (Supplemental Nutrition Assistance Program)

About the Food Bank of South Jersey

The Food Bank of South Jersey is the leader in providing safe and nutritional food to people in need throughout South Jersey. In 2022, FBSJ distributed nearly 18 million pounds of food to approximately 200,000 residents in Burlington, Camden, Gloucester and Salem counties. We recognize that the talent and dedication of our team members are contributing factors to the success of FBSJ, as they work to distribute food, provide nutrition and cooking education, and help food‐insecure families and seniors find sustainable ways to improve their lives. We strive to ensure that our employees’ work experience includes the opportunity for personal growth and professional development.

To learn more about how you can become a valued part of the FBSJ team, dedicated to building community awareness and creating an efficient emergency food distribution network to eliminate hunger, visit www.foodbanksj.org.

Department: Programs and Services

Reports to: Senior Manager, SNAP Outreach

Status: Non-exempt

Job Summary:

The navigator is in the SNAP Outreach area of the Programs and Services department. This position is responsible for the execution of the SNAP Outreach program in the communities the food bank serves in the 4-county service area (Burlington, Camden, Gloucester, & Salem).

Duties and Responsibilities:

The SNAP Outreach Navigator will provide information about the Supplemental Nutrition Assistance Program (SNAP) and application assistance to individuals and families in high need areas. Additionally, the SNAP Outreach Navigator is responsible for finding creative ways to increase the capacity of SNAP outreach. Under the senior manager's supervision, they will work as a team member to achieve the goals of the Food Bank of South Jersey and the state of New Jersey by growing community engagement through strategic public education and advocacy.

• Deliver presentations about SNAP to a variety of audiences to educate about SNAP and to increase enrollment.
• Coordinate the SNAP outreach with other agencies’ efforts and with related projects of the Food Bank of South Jersey.
• Represent the Food Bank of South Jersey to community groups and events through networking, public relations, and speaking engagements as needed.
• Assist clients individually with pre-screening, SNAP application submission, document submission, and answer questions related to SNAP.
• Organize records, files, and spreadsheets on the SNAP program and related projects that arise on an as needed basis.
• Adhere to protocols regarding security and confidentiality to protect personal client information.
• Maintain current knowledge and understanding of the SNAP application process.
• Provide incoming callers with the most current and accurate information for all food assistance programs as needed.
• Other duties an assigned by the supervisor as needed.

Skills & Abilities:

• Strong customer service skills
• Highly organized, flexible, adaptable, able to multi-task with strong time management skills
• Excellent oral and written communication skills
• Ability to work evenings and weekends as needed during a 35-hour work week
• Ability to work outside in all seasons
• Independent worker, self-starter and works well with a team and on their own
• Proficient in using Zoom and Microsoft Office Suite, especially Excel and PowerPoint
• Comfortable working with and can effectively communicate with people of diverse backgrounds and opinions
• Ability to safely transfer 35 pounds

Qualifications and education requirements

• Bilingual English/Spanish (written and spoken)
• Experience in direct service within social or human service organizations
• Experience working in food insecurity or related non-profit environment
• Experience in working in communication, telemarketing, or marketing
• Experience in working with diverse groups
• Valid Driver’s license
• Ability to work off-site at outdoor outreach events
• Ability to carry and transport equipment and supplies
• Willing to work in the office 5 days/full time

We believe in pay transparency and fostering an environment of fairness. The hourly rate for this position begins at $27.47, commensurate with experience and qualifications. Our approach to compensation is rooted in valuing the expertise and contributions of all our team members.

The Food Bank of South Jersey is an equal opportunity employer. All aspects of employment – including the decision to hire, promote, discipline, or discharge – will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We are committed to diversity, equity, and inclusion. Food Bank of South Jersey is an essential business. We believe and support the safety and security of all of our volunteers and our employees. Background checks will be completed for final candidates.

Tt8jrwXQ6x