Home Delivery Coordinator

Position Title:             Home Delivery Coordinator

Classification:            Non-Exempt

Reports To:                 Food Security Government Programs Manager 

Location:                     Denver 

Compensation:           $22.00/Hourly

              Benefits:                     Medical, dental, and vision, a 401(k) retirement plan with a 4.5% company match plus potential additional matching based on tenure, PTO, paid sick leave, paid holidays, and a flexible schedule

As one of the largest Food Banks in the United States, Food Bank of the Rockies is passionate about ensuring every community member has the resources they need to thrive. Supporting our Colorado and Wyoming communities begins with passionate, mission-driven individuals. 

The Home Delivery Coordinator is responsible for coordinating home deliveries for the Food for Health and Everyday Eats, known federally as Commodity Supplemental Food Program (CSFP), programs, dividing 50% of the responsibilities in managing the home deliveries between both programs. This position will oversee the home delivery planning and logistics, scheduling of deliveries, enrollment of participants into appropriate programs, and collaboration with Food Bank of the Rockies’ Program and Operations Department teams to enhance services to Neighbors as needed. This role necessitates a keen eye for logistics and operations, including effective communication skills, and excellent customer service. 

This position is instrumental to advance the work of Food Bank of the Rockies to connect with neighbors, to forge community-based, neighbor-centered hunger relief systems that both nourish those experiencing hunger and address the root causes of hunger.  

Food Bank’s team is dedicated to creating an efficient food distribution network to eliminate hunger. Staff are committed to embodying organizational values and mission in all activities.

If you are looking for a mission-focused organization where innovation and teamwork are encouraged and new ideas are valued, then this is an ideal position for you.
 

Mission: We ignite the power of community to nourish people facing hunger

Values: Service; Integrity; Diversity, Equity & Inclusion; Collaboration; Innovation

Primary Responsibilities:

Operations: 

• Creates daily routes using MyRoute software and vendor portals to optimize efficiency for home-bound deliveries 
• Ensure timely and accurate delivery of products to each Neighbors’ homes in the Denver Metro area 
• Oversee and assist with order readiness, staging, and loading of necessary products for daily deliveries; tracking undelivered or returned products that are returned to the distribution center 
• Communicates with drivers and/or neighbors directly to address customer service or delivery issues that arise 
• Lead and facilitate all driver activity, training, safety, and promote a positive experience to maximize retention of delivery staff, volunteers, and third-party delivery companies 
• Oversees the delivery metrics for products delivered and other miscellaneous items for reporting and budget purposes 

 Relationships:

• Conduct initial screening for individuals for the Food for Health and Everyday Eats home delivery program to ensure accurate address and delivery information. 
• Communicates with individuals regarding their delivery on a weekly and daily basis 
• Provides superior customer service internally and externally to help support the program’s effectiveness 
• Coordinate with the volunteer team on the selection and scheduling of volunteers 
• Identify needs and opportunities for improvement to enhance the home delivery program 
• Work collaboratively across departments internally to ensure an effective and efficient operation of home delivery

 Compliance:

• Manage participant’s information in Link2Feed Food Bank of the Rockies’ community insights platform to maintain accurate records 
• Maintains all compliance and standards with our food safety and company policies, including federal, state, and local regulations

Required Knowledge, Skills, and Abilities: 

• Commitment to fulfilling the Food Bank of the Rockies mission and positively representing the brand both internally and externally   
• Able to work well with a diverse set of people; communicate clearly and concisely, written and orally, to individuals and groups.
• Demonstrates compassion and sensitivity to vulnerable populations 
• Excellent organizational, time management and follow-through skills 
• Self-directed and results-oriented 
• Proactive and independent problem solver 
• Exercise independent judgment, think critically and strategically, collaborate with others and follow through to execute projects and program requirements 
• Strong customer service orientation 
• Ability to communicate persuasively and articulately both verbally and in writing 
• Ability to organize work, time, and self; orientation to detail, accuracy, and the meeting of deadlines 
• Strong collaborative skills to apply both internal and external to an organization Ability to present a professional demeanor under a variety of conditions 
• Ability to drive/handle a pallet jack and forklift experience preferred 
• Excellent written and verbal communication skills 
• Must be self-motivated and possess a strong sense of organization 
• Ability to work independently with minimum supervision 

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Sitting and standing for long periods, walking intermittently 
• Using office equipment such as a computer, mouse, keyboard, and printer 
• Primarily indoor office environment, with occasional work outdoors 
• Occasionally lift or move up to 35 pounds 
• Occasional travel within the Food Bank of the Rockies service area (up to 20%)

Required Qualifications:

• High school diploma or equivalent required; Associate’s degree a plus or equivalent work-relate experiences 
• Experience scheduling deliveries preferred 
• At least 2 years of experience in customer service in a diverse environment is required; nonprofit or government experience preferred 
• Extensive experience using Microsoft Office Suite and online technologies preferred 
• Experience using collaborative tools for file storage and sharing, meeting scheduling, and virtual collaboration preferred. 
• Bilingual preferred; Spanish is a plus 

 Expected Hours of Work: 

This is a non-exempt, full-time position working approximately 40 hours per week. Work schedules may vary each week and consist of weekdays, evenings, and one Saturday per month. A flexible work schedule is available with the option to work remotely from Colorado or Wyoming.

Compensation:

$22.00 hourly

Benefits:

At Food Bank of the Rockies, we provide a fulfilling workplace along with a comprehensive benefits package that includes:

• Generous Paid Time Off: Flexible paid time off, including 10 paid holidays, sick leave, parental leave, and opportunities for paid volunteer time.
• Robust Retirement Plan: A 401(k) retirement plan with a 4.5% employer match, plus additional matching based on tenure for a total potential match of up to 8.5%, to support your long-term financial security.
• Comprehensive Health Coverage: Competitive health, dental, vision, and life insurance plans to support your meet your and your family’s needs.
• Bilingual Incentive: A monthly incentive for certified bilingual staff, recognizing and rewarding your valuable language skills. 

To Apply:

Apply online through www.foodbankrockies.org/careers. Applications will be accepted until April 8th.

Thinking about applying?

True passion and excitement for making an impact are just as important as work experience. 

We encourage you to apply even if you feel you don't check every box in this posting.

Food Bank of the Rockies is an Equal Opportunity Employer (EOE), M/F/D/V/SO. We are committed to providing reasonable accommodations to applicants with disabilities in order to participate in the application or interview process. If you require any accommodation, please contact us at hr@foodbankrockies.org or 303.371.9250.