Technical Program Manager

Job Description

Job Description

GlobalConnect® is a consortium of independent food service companies providing corporate breakrooms, cafes, markets, vending, pantry and office coffee services. As an industry-leading technology company, our ecosystem offering spans payment hardware and software, loyalty programs, brand marketing, procurement, national account sales and other services that enable our affiliate member companies to provide state-of-the-art technology, flexible and healthy food choices, and consistent service to their corporate customers across the country. As the only fully integrated, wireless food service network that seamlessly functions across the North American continent, GlobalConnect® is rapidly growing in an $8 billion market in pursuit of its vision to dramatically improve breakroom service operations for the modern enterprise and its employees. For more information visit : usconnect.biz and globalconnect.biz

Job Title : Technical Program Manager, Hardware / Software / Supply Chain

Department : GlobalConnect / USConnect Technology

Reports To : Director of Program Management

FLSA Status : Exempt

Summary : GlobalConnect is looking for a talented and motivated individual to act as Program Manager for our unattended retail market division and will utilize cutting edge technologies to support a scalable enterprise multi-tenant system. This role is for a self-starter with proven product / project management experience eager to establish processes and drive execution. Cross-team coordination, project management and Agile experience are essential.

The responsibilities for this role are diverse and include collaborating with the development team, fulfillment / assembly team, support team, management, and clients in a fast-paced environment. There are three primary roles the Program Manager will have : (a) Act as the Product Owner of the scrum team to define product vision, roadmap, and communicate with stakeholders ensuring that the team backlog is aligned with customer and stakeholder needs. The PO is the team’s primary customer advocate and primary link to business and technology strategy. This enables the team to balance the needs of multiple stakeholders while continuously evolving the solution. (b) Act as the Supply Chain Analyst responsible for analyzing and managing the manufacturing supply chain, product assembly schedule, shipment of product, product inventory, and raw material inventory. (c) Act as a Program Manager who oversees all product areas, defines department processes and maintains the product’s high-level profit and loss, actively managing the cost of goods, revenue, and direct development / production costs. The PM will monitor the progress of product to keep it on schedule and make project / product decisions with guidance from the Director of Program Management. This role asks for creative thinking, collaboration, and the passion for delivering great hardware and software solutions. Knowledge and experience in payments, or a consumer retail industry preferred.

What you will do :

• Plan and prioritize product development and product feature backlog as the primary customer advocate and primary link to business and technology strategy
• Develop detailed product feature user stories and ensure they are clearly understood by relevant teams
• Monitor and evaluate product progress and communicate product status to stakeholders
• Develop and maintain product documentation
• Serve as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy
• Plan and manage the manufacturing supply chain, product assembly schedule, shipment of product, product inventory, work in progress, and raw material inventory
• Use data driven analytics to forecast demand, supply planning, and inventory management effectively
• Ensure quality raw materials are received and quality assembled products are produced
• Maintain and update the product’s high-level profit and loss, actively managing the cost of goods, revenue and direct development and production costs
• Develop new processes for client enrollment, assembly / fulfillment, and support in collaboration with fulfillment and support teams
• Conduct user acceptance tests and ensure quality standards are met
• Collaborate with management, suppliers, and clients to analyze needs and align product roadmap with their goals
• Adjust schedules and targets on the project as needs or financing for the project change
• Work collaboratively with internal and external development resources on solution development of all aspects of the system
• Communicate clearly with team members, stakeholders, and clients to keep them informed and aligned with project objectives. This includes active listening and constructive feedback to reduce the risk of misunderstanding and delays.
• Work in our Headquarters office in Greensboro, NC. Occasional travel to client sites.
• Other duties as assigned

What you will need :

Relevant qualifications :

Background checks and drug screening are required.

This is not a remote position.

We offer the following benefits :

GlobalConnect is an equal opportunity employer. We are committed to treating all Applicants and Employees fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.