What are the responsibilities and job description for the Customer Success Manager position at Food Hub?
Job Description
The Customer Success Manager's main purpose is to act as a first point of contact for our key
partners and clients, working to resolve any issues and queries to the best of their ability, escalating more complex issues internally to ensure of quick resolve, and most importantly, onboarding our new partners and clients efficiently and effectively.
We are looking for somebody who has fantastic communication skills, that loves speaking to
people and has a natural ability to deliver exceptional customer experience. Previous experience of managing a diverse portfolio of clients in a SaaS business would be highly advantageous. This role would particularly suit a potential leader of the future to help build out our US Partner / Customer Success team as our key clients and partners grow.
Requirements
- Responsibility for a portfolio of key reseller partners and clients
- Act as a trusted advisor, and supporting the client in growing their business and reducing their operational costs
- Increasing wallet share (orders) through our platform
- Driving incremental revenue from up-selling additional solutions
- Work with our clients to ensure they maximise the potential in our technology, software and marketing
- Onboarding of new clients and locations, ensuring of a seamless experience
- Comfortable meeting clients infield the, as well as virtually.
- Taking accountability, always, for the effective and efficient resolution of all customer issues - even when resolution is dependent upon third party individuals or
- teams
- Internal stakeholder management, to ensure of complete business support.
Benefits
Salary : $50,000 - $60,000