What are the responsibilities and job description for the Field Service Technician position at FOOD INFOTECH - MAGAZINE FOR FOOD PROCESSING INDUSTRY?
Primary Accountabilities
- Repair and perform preventative maintenance on marketing equipment
- Unload and reload with products as necessary
- Educate customers on basic equipment repair and upkeep proceduresInstall equipment by making holes and route lines to connect products to dispensing unit, connecting water and gas supply and finding drains for units with ice. For box syrup, build racks and connect linesFill installed equipment and adjust to proper mixture
- Prioritize and schedule service and PM calls to meet customer service windows
- Drive to location, evaluate situation and perform necessary work (may include plumbing, electricity, refrigeration, carpentry)
- Collect accurate and complete equipment and customer information
- Remove old parts and replace with new parts
- Maintain parts inventory on service truck
- Establish positive relationship with contacts at service calls
- After each call, complete paperwork on job and call in paperwork every two hours
- Transport miscellaneous items (e.g., compressors for repair/scrap, cardboard for recycle, etc.)
- Regular, reliable, predictable attendance
- 18 years or older
- 21 years or older if CDL Required
- Valid CDL license with Non-Excepted Interstate Status (if applicable)
- Note: In all California locations except Stockton, both non-excepted intrastate and non-excepted interstate status are accepted for this position. In Stockton, CA, only non-excepted interstate status is accepted.
- Pass DOT Physical and DOT Road-test (if required)
- Adhere to DOT Regulations
- Senior technician requires certification in refrigeration
- Must be able to pass refrigeration certification Type I/Type II practices (if applicable)
- Working with mechanical systems (e.g., knowing mechanical concepts, troubleshooting and repairing appliances, performing basic household repair in plumbing, circuits, fuses, and electrical components, operating hand tools and power tools, etc.)
- Serving customers (e.g., resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests, etc.)
- Working with basic refrigeration systems (e.g., understanding refrigeration cycle, Freon, compressors, evaporators, condensers, etc.)
- Working with electrical systems (e.g., understanding flow, wiring, outlets, etc.)
- Working with plumbing (e.g., working with drains, water supply, ice makers, shut-off valves, sweating copper, filtration systems, etc.)
- Generating and setting work schedules (e.g., determining priority of work, building work schedules, etc.)
- Equipment installation (e.g., HVAC, refrigeration, auto, copiers, fountain products, etc.)
