Assistant Customer Service Manager

Responsibilities:
- Manage a team of customer service representatives to ensure excellent customer service experience
- Develop and implement customer service policies and procedures
- Handle escalated customer inquiries and complaints in a professional and timely manner
- Monitor and analyze customer service metrics to identify areas for improvement
- Train and onboard new customer service employees
- Conduct employee performance evaluations and provide feedback for improvement
- Collaborate with other departments to resolve customer issues and improve overall customer satisfaction
- Stay updated on industry trends and best practices in customer service

Skills:
- Strong organizational skills to effectively manage a team and prioritize tasks
- Excellent communication skills, both verbal and written, to interact with customers and employees
- Proficient in retail math to analyze sales data and make informed decisions
- Knowledge of inventory control principles to ensure accurate stock levels
- Experience in conducting interviews to hire qualified customer service representatives
- Ability to handle cash transactions and process payroll accurately
- Familiarity with employee orientation processes to onboard new hires effectively
- Proficient in using phone etiquette techniques to provide exceptional phone support
- Proven track record in driving retail sales through effective customer service strategies

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by their supervisor.

Job Type: Full-time

Pay: $17.50 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 4 years (Required)
• team management: 3 years (Required)
• leadership: 2 years (Required)
• Cash handling: 4 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

Salary : $18 - $19