What are the responsibilities and job description for the Customer Service Ambassador position at Food Lion?
About Us
Ahold Delhaize USA is a leading grocery retail group in the nation, operating more than 2,000 stores and distribution centers across over 20 states.
Our Company
We are committed to providing our customers with a unique omnichannel experience, serving millions of customers each week through a local approach.
The Team
Our company team includes just over 100 associates across all East Coast office locations, working together to maintain high service standards.
Friendly Service
As a Customer Service Ambassador, you will provide flexible and friendly service to our customers, achieving Food Lion customer service standards.
Duties and Responsibilities
- Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
- Greet each customer and use their name whenever possible
- Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
- Check the bottom of every cart and under all baby seats for items before completing an order
- Follow correct bagging procedures for the correct use of bags by type
- Scan customers' order and handle the payment transaction, per standard practice
- Avoid personal conversations with other associates when customers are present
- Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
- Follow procedures for refunds and error correction
- Make every attempt to maintain accurate cash control
- Follow procedures and perform overrides
- Identify customers needing assistance and offer to take the customer's order to their car including Food Lion To-Go orders (if applicable)
- Maintain alertness and call for assistance when needed to service customers per service standards
- Check prices quickly and accurately
- Be courteous and helpful to other associates
- Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
- Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
- Report any register malfunction to the Customer Service Manager or MOD
- Ensure the MVP savings center KIOSK is filled with paper and properly working
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Notify QA of any cleaning issues or maintenance required on front end
- Successfully complete computer-based training (CBT) and training aid courses
- Perform the task of cashier when scheduled or as needed per the surge plan guidelines
- Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
- Perform the task of Food Lion To-Go Runner when scheduled or as needed
- Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restock cigarette drawers at each check lane
- Perform all other duties as assigned
