What are the responsibilities and job description for the Customer Service Manager(2683) position at Food Lion?
Job Title: Customer Service Manager
Success Factors Job Code: 1300548
Department: Front End
Reports To: Store Manager
Primary Purpose:
Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.
Duties and Responsibilities:
· Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
· Hire, train, and develop associates to meet department needs
· Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
· Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
· Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
· Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers’ expectations
· Control store expenses through proper ordering, care for supplies and equipment
· Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
· Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
· Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
· Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn’t stall the execution of delivering expected outcomes
· Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
· Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
· Ensure proper control of all store funds and company assets
· Observe and correct all unsafe conditions that could cause associate or customer accidents
· Record and report all associate and customer accidents in accordance with established Food Lion procedures
· Ensures compliance with local, state and federal regulations
· Adheres to all company guidelines, policies and standard practices
· Maintains security standards
· Successfully complete Computer Based Training (CBT) and Training guide
· Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
· Performs all other duties as assigned
Qualifications:
· A high school graduate or equivalent preferred
· Ability to lead and manage a team
· Strong understanding of store operations and merchandising techniques preferred
· Excellent interpersonal, organizational, communication and customer service skills
· Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
· Ability and willingness to learn multiple tasks and technical requirements of the job
· Ability to use technical information to solve problems
· Must meet minimum age requirements to perform specific job functions
· Must be able to meet the physical requirements of the position, with or without reasonable accommodations
· Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation
Physical Requirements:
· Ability to use computers, smart devices, and other communication systems required to perform job functions
· Ability to use hand held computers for orders, mark downs, scan outs, and inventory
· Stand 100% of the time, frequently walking short distances
· Ability to push or pull up to 2000 pounds using a pallet jack or float
· Perform repetitive hand and arm motions
· Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
· Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
· Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
· Meet established volume activity standards for the position
· Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
· Have sufficient visual ability to check invoices, dates, and other written documents
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
Experience:
- Supervising experience: 1 year (Required)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Hanover, PA 17331: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $25