What are the responsibilities and job description for the Customer Service Operations Manager position at Food Lion?
Food Lion is seeking a highly skilled Customer Service Operations Manager to support the management and duties of store operations. This role involves building associate and customer relations, promoting a strong culture, and maintaining solid communications with the management team.
Key Responsibilities:
- Manage all Front End operations including Service Center, Self-Checkout, and Food Lion To-Go
- Hire, train, and develop associates to meet department needs
- Supervise the performance of all duties and responsibilities of department associates
The ideal candidate will have excellent interpersonal, organizational, communication, and customer service skills. They should be able to lead and manage a team, solve problems, make decisions, handle complaints, arbitrate disputes, and resolve grievances.
This role offers a unique opportunity to work in a fast-paced retail environment and contribute to the company's success. If you are a motivated and results-driven individual, we encourage you to apply for this exciting opportunity.
