What are the responsibilities and job description for the Front End Team Lead position at Food Lion?
About Our Culture
At Ahold Delhaize USA, we pride ourselves on maintaining a culture of flexibility and friendliness, ensuring that our customers receive exceptional service in every interaction.
Job Overview
This role is responsible for providing excellent customer service and ensuring that our front-end operations run smoothly and efficiently.
Responsibilities
- Provide fast, accurate and friendly service to our customers, following Food Lion customer service standards
- Mainstream safety procedures to prevent associate and customer accidents
- Identify customers requiring assistance and volunteer to help them carry their purchases to their vehicle (if necessary)
- Accurately total transactions using a cash register and ensure adequate change is given to customers
- Process merchandise returns, exchanges and refunds according to company policies and procedures
- Operate a variety of equipment such as a cash register, lottery machine (where applicable), scanner, computer, and calculator
- Maintain accuracy and efficiency when handling currency and credit card transactions
- Keep the front-end area tidy and organized, adhering to our company's cleanliness standards
- Actively participate in ongoing training to enhance skills and stay updated on company policies and procedures
- Support colleagues in maintaining high levels of customer satisfaction and service quality
- Adhere to company dress code and maintain a neat and clean appearance while on duty
- Retrieval of shopping carts from the parking lot and cart corrals using the tether strap as needed
- Inform QA about any cleaning or maintenance requirements on the front-end
- Effectively manage your time to meet performance expectations and contribute to achieving business objectives
- Contribute to improving processes and suggesting ideas to enhance efficiency and productivity
