What are the responsibilities and job description for the FT Manager Customer Service position at Food Lion?
Category/Area of Expertise: Retail Operations
Job Requisition: 373945
Primary Purpose: Support store operations to meet financial and sales goals, build associate and customer relations, and promote a strong company culture.
Duties and Responsibilities:
• Manage Front End operations, including Service Center, Self-Checkout, and Food Lion To-Go (if applicable)
• Hire, train, and develop associates to meet department needs
• Supervise performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy, and Culture
• Support achievement of budgeted financials, operating results, and Food Lion To-Go KPIs
• Ensure department appearance, quality, variety, workplace safety, food safety, and department sanitation are consistently maintained
• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools, such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
• Perform duties that ensure extraordinary customer service at all times
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner
• Monitor shrink, ensure inventory is accounted for; provide coaching for associates to recognize and prevent losses
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established company procedures
• Adhere to all company guidelines, policies, and standard practices
• Maintain security standards
• Successfully complete Computer Based Training (CBT) and Training guide
• Perform all other duties as assigned
Qualifications:
• High school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication, and customer service skills
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization
Job Requisition: 373945
Primary Purpose: Support store operations to meet financial and sales goals, build associate and customer relations, and promote a strong company culture.
Duties and Responsibilities:
• Manage Front End operations, including Service Center, Self-Checkout, and Food Lion To-Go (if applicable)
• Hire, train, and develop associates to meet department needs
• Supervise performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy, and Culture
• Support achievement of budgeted financials, operating results, and Food Lion To-Go KPIs
• Ensure department appearance, quality, variety, workplace safety, food safety, and department sanitation are consistently maintained
• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools, such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
• Perform duties that ensure extraordinary customer service at all times
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner
• Monitor shrink, ensure inventory is accounted for; provide coaching for associates to recognize and prevent losses
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established company procedures
• Adhere to all company guidelines, policies, and standard practices
• Maintain security standards
• Successfully complete Computer Based Training (CBT) and Training guide
• Perform all other duties as assigned
Qualifications:
• High school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication, and customer service skills
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization
