What are the responsibilities and job description for the Grocery Department Team Member position at Food Lion?
Job Overview
The Grocery Department Team Member will provide exceptional customer service within the Center Store (Grocery) Department. This role involves maintaining standards in accordance with the standard practice manual, maximizing sales through excellent customer service, and minimizing shrink through proper utilization of standard practice.
Key Responsibilities
- Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience.
- Courteous and helpful to other associates.
- Clean shelves and shelf tag moldings with damp cloth, as needed, when stocking.
- Maintain shelf allocations by stocking from tag to tag.
- Place only saleable merchandise on the shelves.
- Ensure that ordering, receiving, preparation, conditioning, and displaying of merchandise are done in accordance with policies and guidelines.
- Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO).
- Maintain a complete understanding of and adherence to company guidelines, policies, and standard practice.
- Understand and follow Food Safety and Workplace Safety guidelines and procedures.
- Observe and correct all unsafe conditions that could cause associate or customer accidents.
- Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty.
- Ensure compliance with local, state, and federal regulations.
- Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code.
- Successfully complete Computer Based Training (CBT), Training Packet, and Training Aid courses.
- Perform all other duties as assigned.
