Mobile Assistant Center Store Manager

Category/Area of Expertise: Retail Operations
Job Requisition: 402090
Address: USA-NC-Concord-5303 Poplar Tent Rd.
Store Code: Store 01453 Grocery (5138508)

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JOB DESCRIPTION

Count on Me - We know what to do, we make it easy, we do our part and we care!

Job Title: Assistant Mobile Grocery Manager

Success Factors Job Code :

Department: Center Store (Grocery)

Location: Multiple Food Lion locations within a designated area
Reports To: Mobile Center Store (Grocery) Manager

Primary Purpose:

Assist the Mobile Center Store (Grocery) Manager in the management and duties of the Mobile Grocery Team. Support the Mobile Center Store (Grocery) Manager in providing quality customer service within the Center Store (Grocery) Department. Responsible for maintaining standards in accordance with the standard practice manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of standard practice. Maintain solid communications with the management teams, all associates in the store and throughout the organization. Build associates and customer relations and promote a strong culture in support of the Food Lion Strategy.

Duties and Responsibilities:

• Manage the Mobile Grocery Team in the absence of the Mobile Grocery Manager, including supervising the performance of all duties and responsibilities of all Mobile Grocery Associates, providing ongoing performance management, training, and labor management
• Assist the Mobile Center Store (Grocery) Manager as necessary to hire, train, and maintain and efficient, productive, and qualified stock crew
• In the absence of the Mobile Center Store (Grocery) Manager, ensure Mobile Grocery Team's schedules are written to provide extraordinary customer service at all times and adequate coverage for grocery stocking activities
• Provide leadership and motivation within the store to promote a culsture reflective of our Brand, Strategy, and Culture
• Provide recognition of accomplishments and offer coaching when necessary
• Daily management of labor (i.e. Expected Live) and the coaching of associates to achieve productivity expectations
• Assist Mobile Center Store (Grocery) Manager and Mobile Grocery Associates in stocking merchandise to the shelf in accordance with policies and guidelines
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
• Ensure that all advertising and sales promotion materials and signage applicable to the Grocery Department are properly utilized
• Ensure compliance with local, state and federal regulations
• Adhere to all company guidelines, policies and standard practices
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Perform all other duties as assigned

Qualifications:

• High school graduate or equivalent preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Good understanding of store operations preferred
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Ability to lead and direct others
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Physical Requirements:

• Ability to use computers and other communication systems required to perform job functions
• Ability to use hand held computers for orders, mark downs, scan outs, and inventory
• Stand 100% of the time, frequently walking short distances
• Ability to push or pull up to 2000 pounds using a pallet jack or float
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
• Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check invoices, dates, and other written documents

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