What are the responsibilities and job description for the Quality Assurance Specialist position at Food Lion?
Job Summary: We are seeking a Quality Assurance Specialist to join our team. In this role, you will be responsible for maintaining standards in accordance with the standard practice manual, minimizing shrink through proper utilization of standard practice, and providing our customers with a clean, safe, inviting place to shop.
Duties and Responsibilities:
- Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
- Courteous and helpful to other associates
- Sweep and clean floors on nights with no scheduled vendor services
- Weekly cleaning of Produce, Market and Deli Departments
- Clean and organize the store mop room
- Find more efficient ways to do the job and seek to reduce costs and improve labor productivity
- Follow QA daily check list and sanitation standards set by Food Lion
- Follow current Standard Practices regarding cleanup of Hazardous Waste product
- Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
- Understand and follow Food Safety and Workplace Safety guidelines and procedures
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
- Ensure compliance with local, state and federal regulations
- Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
- Perform all other duties as assigned
Qualifications:
- High school graduate or equivalent preferred
- Excellent interpersonal, organizational, communication and customer service skills
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to use technical information to solve problems
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
