What are the responsibilities and job description for the Quality Assurance Team Member position at Food Lion?
Job Summary
As a PT Quality Assurance Associate at Food Lion, you will play a vital role in maintaining the highest standards of customer satisfaction and store appearance. You will be responsible for ensuring that our stores meet the necessary requirements to provide a clean, safe, and inviting shopping experience for our customers.
Key Responsibilities
Requirements
As a PT Quality Assurance Associate at Food Lion, you will play a vital role in maintaining the highest standards of customer satisfaction and store appearance. You will be responsible for ensuring that our stores meet the necessary requirements to provide a clean, safe, and inviting shopping experience for our customers.
Key Responsibilities
- Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience.
- Courteous and helpful to other associates.
- Sweep and clean floors on nights with no scheduled vendor services.
- Weekly cleaning of Produce, Market and Deli Departments.
- Clean and organize the store mop room.
- Find more efficient ways to do the job and seek to reduce costs and improve labor productivity.
- Follow QA daily check list and sanitation standards set by Food Lion.
- Follow current Standard Practices regarding cleanup of Hazardous Waste product.
- Maintain a complete understanding of and adherence to company guidelines, policies and standard practice.
- Understand and follow Food Safety and Workplace Safety guidelines and procedures.
- Observe and correct all unsafe conditions that could cause associate or customer accidents.
- Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty.
- Ensure compliance with local, state and federal regulations.
- Wear the Food Lion uniform complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code.
- Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses.
- Perform all other duties as assigned.
Requirements
- High school graduate or equivalent preferred.
- Excellent interpersonal, organizational, communication and customer service skills.
- Ability and willingness to learn multiple tasks and technical requirements of the job.
- Ability to use technical information to solve problems.
- Must meet minimum age requirements to perform specific job functions.
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
