What are the responsibilities and job description for the Retail Operations Associate position at Food Lion?
Job Overview
The Quality Assurance Associate role at Food Lion is designed to ensure that our stores maintain the highest standards of cleanliness, safety, and customer satisfaction. This involves implementing and enforcing company-wide policies and standard practices to minimize shrinkage and enhance the overall shopping experience.
Duties and Expectations
- Maintain a clean and organized workspace, adhering to standard practices and ensuring a safe environment for both customers and associates.
- Collaborate with fellow associates to achieve common goals and objectives.
- Develop and implement strategies to improve efficiency and productivity within the store.
- Stay up-to-date with company policies, procedures, and standard practices to ensure seamless execution.
- Conduct regular safety audits to identify potential hazards and develop corrective actions.
- Promote a culture of teamwork and mutual respect among colleagues.
- Provide exceptional customer service, addressing concerns and resolving issues promptly.
- Participate in ongoing training and development programs to enhance skills and knowledge.
- Other duties as assigned by management.
Physical Demands and Working Conditions
- Regularly stand for long periods, frequently walking short distances.
- Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds occasionally.
- Pull or push up to 75 pounds occasionally.
- Use hands to frequently handle currency and operate various equipment such as cash registers, lottery machines, scanners, computers, and calculators.
- Meet established volume activity standards for the position.
- Tolerate working in extreme temperatures for up to 20 minutes at a time.
