What are the responsibilities and job description for the Retail Operations Leader position at Food Lion?
About the Role
In this exciting opportunity, you will play a vital role in leading and managing our store's front-end operations. You will be responsible for ensuring that our customers receive exceptional service, and that our store is maintained to the highest standards.
You will lead a team of associates, providing coaching, guidance, and feedback to ensure that they have the skills and knowledge needed to excel in their roles.
Main Responsibilities:
- Lead and manage a team of associates, providing coaching, guidance, and feedback.
- Develop and implement strategies to improve customer service and drive sales growth.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
- Collaborate with other departments to ensure seamless execution of store operations.
- Ensure compliance with company policies, procedures, and regulatory requirements.
Requirements
To succeed in this role, you will need:
- A high school graduate or equivalent preferred.
- Ability to lead and manage a team.
- Strong understanding of store operations and merchandising techniques preferred.
- Excellent interpersonal, organizational, communication, and customer service skills.
- Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances.
- Ability and willingness to learn multiple tasks and technical requirements of the job.
About Us
Foood Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
