What are the responsibilities and job description for the Front of House Manager - Carolina Ale House position at Food People Restaurant Group?
Carolina Ale House is seeking a talented Front of House Managers to join our team in Fort Mill, SC!
We are seeking a Front of House Manager to join our team and assist in overseeing daily operations. As the Front of House Manager, you will play a crucial role in providing exceptional guest experiences and ensuring the smooth functioning of our front-of-house operations. If you have a passion for hospitality, a keen eye for detail, and the ability to thrive in a fast-paced environment, we want to hear from you! This is a full-time position requiring flexibility with work schedule including working late nights and weekends. The average number of working hours are 55 hours per week.
Responsibilities:
- Oversee and coordinate the front-of-house operations, including host/hostess stand, servers, bartenders, and support staff.
- Provide ongoing training for front-of-house staff to ensure consistency in service and adherence to company standards.
- Maintain a welcoming and positive atmosphere for all guests and employees.
- Manage inventory levels of front-of-house supplies.
- Handle customer complaints and conflicts effectively and professionally.
- Monitor and maintain the cleanliness and appearance of the front of house areas, including dining rooms and restrooms.
- Ensure compliance with health and safety regulations, including food handling and alcohol service guidelines.
- Handle financial responsibilities, such as cash handling, POS system reconciliation, and managing petty cash.
Qualifications:
- Minimum two years experience in a supervisory or managerial role within the hospitality industry.
- Strong customer service orientation and a commitment to exceeding guest expectations.
- Demonstrated ability to lead and motivate a team.
- Strong leadership and communication skills.
- Exceptional organizational and multitasking abilities to handle a fast-paced and dynamic environment.
- Strong leadership and managerial skills, with the ability to motivate and develop a team of staff members.
What we offer:
- A highly energetic environment
- Medical, Dental and Vision
- Paid Time Off
- Quarterly Bonus Program
- 401k
- Competitive compensation
- Meal program to include across brands
- Opportunity for advancement
