Fulfillment Lead

Our Mission

Our mission is to leverage the power of food to end hunger and build healthier communities.

Our Vision

We believe that the fight against hunger and the fight against poverty are one and the same. We envision a future in which food is recognized as a human right and every person is able to feed themselves and their families in dignity. Together, we work to create a more nourished, prosperous region.

The Foodlink Way

Act With Compassion

Take Responsibility

Be a Team Player

Listen, Learn, Adapt

Job Title: Fulfillment Lead

Department: Distribution Center Operations

Reports to: Distribution Center Manager

Status: Full time, non-exempt

Job Level: (2) Entry/Lead

Updated: March 2025

SUMMARY

The Fulfillment Lead is responsible for overseeing proper inventory replenishment for the entire Distribution Center; maintaining accurate inventory movements from bulk to pick locations. The Fulfillment Lead manages reclassification of product coming from salvage to appropriate warehouse locations, ensuring all product is allocated to the proper bin locations and completes all applicable inventory paperwork.

KEY RESPONSIBILITIES

• Oversees warehouse replenishment ensuring that each picking location contains the optimal quantity of products from bulk bins for a smooth and efficient picking process
• Processes daily order pick tickets and delivery/pickup schedule for Distribution Center team
• Ensures quality control for product coming from Volunteer Sort
• Rotates and restocks all dry RTL food and non food pallet bin locations
• Oversees replenishing of key perishable and freezer pallets for cooler and freezer restock
• Ensures proper inventory maintenance functions related to:
• Warehouse transfers
• Movement of pallets
• Disposal of expired and damaged product
• Pallet labels
• Assists the receiving team in properly receiving donated, USDA and purchased products into bulk bins per weight tier
• Report any issues with warehouse equipment or shortage of supplies to management
• Ensures all opening and closing checklists that pertain to cleanliness, safety and sanitation are completed daily
• Assists picking orders as needed
• Assists Operations Management with weekly inventory cycle counts
• Assists Operations Management with all month end, quarterly, or year-end physical counts
• Work in collaboration with Operations Management and Safety & Facilities team to ensure the warehouse operations meet all AIB standards
• Represents Foodlink in a professional manner whenever interfacing with customers, donors, volunteers and/or constituent providers
• All other tasks as assigned

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving: Identifies and resolves problems in a timely manner and develops alternate solutions
• Teamwork and Communication: Balances team and individual responsibilities. Responds promptly to internal team needs and commitments.
• Quality: Demonstrates accuracy and thoroughness, looking for opportunities to improve and promote quality.
• Self-direction: Able to work independently, but also able to seek assistance and direction on complex issues.

QUALIFICATIONS

• High school diploma or GED or equivalent combination of education and experience
• 3-5 years warehousing experience preferred
• Experience/Ability to operate Forklift and warehousing equipment
• Knowledge of warehousing safety and sanitary standards
• Must be punctual and hold a good attendance record
• Able to work in a team environment and work independently
• Able to communicate clearly and concisely orally and in writing
• Able to apply problem solving and basic mathematical concepts
• Strong organizational skills and attention to detail
• Capable of standing and walking for long periods of time

We are actively seeking a diverse pool of candidates for this position and strongly encourage applications from candidates of color.

SALARY AND BENEFITS

This is a full time, year-round position, paid on an hourly basis ranging from $18.90 - $20.46 per hour, depending on experience. Foodlink covers 100% of individual health and dental insurance with the ability to acquire family coverage with pretax dollars. In addition to generous paid time off (PTO), we observe 14 paid holidays throughout the year. Opportunity to contribute to a 401k retirement savings plan upon hire. Eligible for generous employer match after 1 year of service.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to handle or feel items such as documents. The team member is required to stand; walk and reach with hands and arms. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. This position regularly requires the individual to lift objects weighing up to 50lbs.

Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all- inclusive. Employees will follow other instructions and perform other related duties as required.

Diversity, Equity, & Inclusion

Foodlink is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. At Foodlink we believe that anti-hunger work is only possible with a commitment to removing barriers caused by systems of oppression that perpetuate hunger and poverty. We recognize that systematic injustice and bias disproportionately impact some identities more than others.

Foodlink is actively working to center equity- the fair treatment of all people- in everything that we do so that everyone in our region has access to nourishing food that reflects and values cultural differences.

Foodlink is committed to listening and supporting solutions to hunger that are sourced from people and communities with lived/living experience of hunger and poverty, and to responding where inequities exist.

Foodlink is committed to taking great care to cultivate internal culture and practices that support diversity and inclusion. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We aim to foster an environment in which everyone feels a sense of belonging and understands their connection to the Foodlink mission.

Foodlink employees have a responsibility to always treat others with dignity and respect. Employees are expected to always exhibit conduct that reflects our values and promotes equity and inclusion during work, and at work functions.