Inside Sales Representative (Customer Service Background)

FoodPrep Solutions, has a great opportunity for an Inside Sales Representative in Stamford, CT. FoodPrep Solutions (FPS) provides sharpening services and related merchandise to the foodservice industry. Our customers include many of the businesses where you dine and shop including restaurants, supermarkets, gourmet markets, and deli’s.

As the fastest growing company in the industry, FoodPrep is seeking a conscientious customer service rep who wants to be part of a dynamic team.

POSITION SUMMARY:

FoodPrep Solutions is looking for an energetic and motivated Inside Sales Representative with a strong customer service background to join our team. In this role, you will be responsible for driving sales through proactive outreach, managing customer relationships, and providing exceptional service to ensure a seamless experience from initial inquiry to post-sale. This position requires a customer-centric approach with a focus on building long-term relationships and delivering value.

ESSENTIAL FUNCTIONS:

• Sales Generation: Proactively reach out to potential and existing customers via phone, email, and online channels to drive sales, qualify leads, and close deals.
• Customer Relationship Management: Build and maintain strong relationships with customers, understand their needs, and offer tailored solutions that best fit their requirements.
• Account Management: Follow up with leads and clients to ensure satisfaction, identify new opportunities, and ensure ongoing customer loyalty.
• Product Knowledge: Stay up to date on product offerings, pricing, and industry trends to provide customers with accurate and relevant information.
• Order Processing: Assist in processing orders, ensuring the correct products are selected, and coordinating with other departments to deliver products on time.
• Cross-Selling and Upselling: Identify and recommend additional products or services to existing customers based on their needs and preferences.
• Customer Service Excellence: Handle customer inquiries and resolve any issues, concerns, or complaints that may arise, leveraging your customer service experience to maintain a positive experience.
• Collaboration: Work closely with the sales, operations and customer support teams to align goals and strategies and contribute to team success.
• Sales Reporting: Maintain and update CRM systems with customer interactions, sales activities, and progress towards targets.
• Problem-Solving: Address challenges faced by customers or prospects and work to find solutions that meet their needs.

REQUIRED AND PREFERRED QUALIFICATIONS:

• High school diploma or equivalent (Associate's or Bachelor's degree preferred).
• 2 years of experience in customer service, with at least 1 year in an inside sales or sales support role.
• Strong verbal and written communication skills with an ability to engage customers professionally.
• Proven track record of handling customer inquiries, solving problems, and building rapport.
• Experience with CRM software and sales management tools (e.g., Salesforce, HubSpot, etc.).
• Ability to manage multiple priorities and adapt to changing environments.
• Self-motivated with a goal-oriented attitude and the ability to work independently.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Preferred Skills:

• B2B sales experience is a plus.
• Familiarity with industry-specific products and services.
• Bilingual skills (e.g., English/Spanish) are a plus.
• Ability to work in a high-volume sales environment.
• Strong negotiation and closing skills.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. FPS retains the right to change or assign other duties to this position.FPS is an equal employment opportunity employer and considers all applicants without regard to race, color, religion, national origin, ancestry, citizenship, gender, pregnancy, age, physical or mental disability, genetic information, service in the uniformed services, or any other basis protected by federal, state, or local law.

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $60,000