Lead Front Desk

Job Details

Description

The Medical Front Desk Lead provides essential support and administrative services to the office, the doctors, and the patients in a fast-paced Doctor’s office. This position will be involved in a wide spectrum of tasks including primarily supervising front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction.

Lead Front Desk Required Skills And Experience

• Ability to establish and maintain effective working relationships with patients, other employees, and the public
• 1-3 years’ of lead admin support in a medical environment
• Knowledgeable about health insurance, pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9 codes
• Frequent travel between office locations may be required
• Must have excellent customer service skills
• Able to work in a fast-paced and demanding work environment
• Must have a team mentality, flexibility and willingness to learn
• The ability to communicate effectively, multi-task and work under pressure is the key to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction.
• The ability to uphold HIPAA compliance is mandatory.
• Must exercise good judgment and discretion
• Technologically savvy and familiar with Microsoft Office products including:
• Google Documents
• Word
• Excel
• High School Diploma/ GED equivalent
  
  

Lead Front Desk Essential Functions/Responsibilities (other duties may be assigned):

• Ability to train new staff members as well as the ability to effectively and thoroughly train staff on new procedures
• Assist with the interview process of new Front Desk Employees
• Assist with staffing needs; making sure there is coverage when needed.
• Oversee office supply inventory. delegate ordering needs and/or order supplies as needed
• Assist in yearly Front Desk evaluations/reviews
• Oversee the cleanliness and functionality of front desk
• Welcome patients upon arrival; Answers questions and concerns.
• Schedules appointments
• Responsible for registering new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
• Facilitates patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff
• Maintain and update patient records using data entry, faxing, and scanning.
• Collect deductibles, coinsurance, balances, copays and sell OTC items
• Checks all required AR/AP changes since last visit and updates records accordingly
• Must be able to maintain multiple doctor’s schedules.
• Maintain list of orthotics received, contact patients and make follow up appointments
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Check next day charts for insurance eligibility and necessary referrals
• Prepare end of day reports, deposit slips, and upload to shared files daily
  
  

Lead Front Desk Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to write, type or operate office equipment. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and smell. The employee is required to perform repetitive motions, including reaching above the head, and typing. The employee must occasionally lift up to 50 pounds and/or carry objects weighing up to 25 pounds. Specific vision abilities required by this job include peripheral vision, depth perception, and ability to adjust focus

Lead Front Desk Benefits Offered

• Health Insurance (Single & Family plans available)
• Life Insurance
• Disability Insurance
• 401(k) plan with Company Match
• Employee Discount Program
• Paid Time Off
• Paid Holidays