Front Desk Receptionist

Our office is looking for a highly skilled Medical Front Desk Receptionist to provide essential support and administrative services to our doctors, staff, and patients in a fast-paced environment. This individual will be responsible for a wide range of tasks including patient customer service, scheduling, data entry, managing electronic health records, and patient education.

Key Responsibilities:

• Welcome patients upon arrival and address their questions and concerns.
• Answer incoming calls, provide information, and transfer calls or take messages as necessary.
• Schedule appointments and register new patients while collecting detailed personal and financial information.
• Facilitate patient flow by notifying the provider of patient's arrival, being aware of delays, and communicating with patients and clinical staff.
• Maintain and update patient records using data entry, faxing, and scanning.
• Collect deductibles, coinsurance, balances, copays and sell OTC items.
• Ensure all required AR/AP changes are up-to-date and accurate.
• Maintain multiple doctor's schedules and manage business office inventory and equipment.

Requirements:

• High School Diploma/GED equivalent.
• Ability to establish and maintain effective working relationships with patients, other employees, and the public.
• 2 years' admin support in a medical environment preferred.
• Knowledge about health insurance, pre-authorization, insurance verification, medical terminology, CPT codes, and ICD-9 codes preferred.
• Excellent customer service skills.
• Ability to work in a fast-paced and demanding work environment.
• Strong work ethic and professionalism at all times.
• Team mentality, flexibility, and willingness to learn.
• Effective communication, multi-tasking, and problem-solving skills.

Benefits:

• Health Insurance (Single & Family plans available).
• Life Insurance.
• Disability Insurance.
• 401(k) plan with Company Match.
• Employee Discount Program.
• Paid Time Off.
• Paid Holidays.