Patient Care Specialist

Job Summary
Here at Foot and Ankle Specialists, GROWTH isn't just a goal - IT'S WHO WE ARE!

We are seeking an enthusiastic, motivated, and organized Billing Call Coordinator to join our team at our Bountiful corporate office! The ideal candidate will be responsible for managing billing calls, processing payments, reviewing patient statements, and navigating various portals. At Foot and Ankle, we are passionate about creating positive and meaningful interactions with our patients to provide them with the best service possible. This role is crucial for ensuring smooth operations throughout all departments while adhering to industry standards and regulations. We're excited to meet the right candidate who will contribute to the growth and positive culture at Foot and Ankle Specialists!

Essential Job Responsibilities:

• Gather patient and insurance information efficiently and accurately
• Collect and process payments over the phone from patients
• Review patient bills
• Answer telephones, screen calls, take messages, and provide information to the appropriate source
• Enter patient data into the EHR system
• Direct patients on navigating patient portals
• Provide information to patients about how to make an appointment
• Assist in scheduling patients throughout our network of clinics during high call volume
• Other duties as assigned

Requirements:

Education- High school diploma or equivalent preferred

Language Skills- Preferably (but not required) bilingual (Spanish speaking)

Experience:

• Exceptional interpersonal skills with the ability to establish immediate rapport with patients
• One year of experience in customer service or reception in a health care environment preferred
• Experience using insurance portals to look up patient benefits, etc.
• Previous healthcare experience and/or familiarity with medical terminology helpful
• Experience in relaying sensitive information to patients
• Proven experience in medical billing or a related field is preferred.
• Excellent attention to detail with strong organizational skills.
• Ability to communicate effectively with healthcare professionals and patients.
• Proficient in using office software applications for documentation and reporting.

Performance Requirements

Knowledge:

• Knowledge of basic computer skills
• Knowledge of basic mathematics skills
• Knowledge of individual responsibilities to accurately direct callers
• Knowledge of medical terminology and organization services
• Knowledge of basic insurance dynamics and portals

Skills:

• Skill in using multi-line phone system, including transferring calls
• Skill is providing excellent customer service

Abilities:

• Ability to get appropriate information to route calls to the appropriate person
• Ability to calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls
• Adequate hearing to answer phone and speak with patients
• Ability to speak clearly and loudly enough to be heard by callers and patients

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, teams, etc.

Work Environment: Position is in-person at the cooperate office located in Bountiful, Utah

Mental/Physical Requirements: Involves sitting approximately 90 percent of the day

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 39 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Preferred preferences:

Bilingual - spanish speaking

Customer Service Experience

High Organization Skills

Extreme ability to Multitask