What are the responsibilities and job description for the ServiceNow Developer with Security Clearance position at Footbridge Federal?
Job Description :
Position Overview : We are seeking a highly skilled and experienced ServiceNow Developer with an active TS / SCI clearance. The ideal candidate will possess a minimum of eight years of technical experience, with at least three years dedicated to developing on the ServiceNow platform across multiple modules. This role requires a deep understanding of ServiceNow development best practices, as well as the ability to work in a fast-paced, dynamic environment supporting mission-critical systems.
Key Responsibilities :
1. ServiceNow Development : Design, develop, test, and implement solutions on the ServiceNow platform to address business needs and enhance operational efficiency. Develop custom applications, workflows, and integrations using ServiceNow APIs and scripting languages (JavaScript, GlideScript).
2. Module Expertise : Demonstrate expertise in multiple ServiceNow modules, including but not limited to IT Service Management (ITSM), IT Operations Management (ITOM), Asset Management, Service Catalog, Incident Management, and Change Management. Provide guidance on module-specific best practices and configurations.
3. Requirements Analysis : Collaborate with stakeholders to gather and analyze requirements, translate business needs into technical requirements, and propose innovative solutions leveraging ServiceNow capabilities.
4. Customization and Configuration : Customize and configure ServiceNow applications to align with organizational processes and requirements. Implement UI customizations, form layouts, and workflow automation to improve user experience and operational efficiency.
5. Integration : Develop and maintain integrations between ServiceNow and other enterprise systems using web services, REST APIs, and middleware technologies. Ensure seamless data exchange and integration across disparate systems.
6. Documentation : Create comprehensive technical documentation, including design specifications, technical diagrams, and deployment guides. Maintain documentation to facilitate knowledge transfer and support ongoing maintenance efforts.
7. Quality Assurance : Perform thorough testing of developed solutions to ensure functionality, performance, and reliability. Troubleshoot and debug issues as needed, applying systematic problem-solving techniques.
8. Security and Compliance : Adhere to security best practices and compliance standards, especially those relevant to sensitive government environments. Implement security controls and measures to protect data integrity and confidentiality.
9. Collaboration and Communication : Collaborate with cross-functional teams, including developers, system administrators, and business stakeholders, to drive successful project delivery. Communicate effectively with team members and management to provide status updates and escalate issues as necessary.
Qualifications :
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Active TS / SCI with polygraph clearance.
- Minimum of eight years of technical experience in software development or related field.
- At least three years of hands-on experience developing on the ServiceNow platform, with expertise in multiple modules.
- Proficiency in JavaScript, GlideScript, HTML, CSS, and other relevant web technologies.
- Strong understanding of ITIL framework and IT service management processes.
- Experience with ServiceNow development tools, including Studio, ATF, and Source Control.
- Excellent problem-solving skills and attention to detail.
- Strong written and verbal communication skills.
- Ability to work effectively in a team environment and independently.
- ServiceNow certifications (e.g., Certified Application Developer) preferred.
