Real Estate Loan Processor I

Position: Real Estate Loan Processor I

Pay Range: $20.62 to $30.93

FLSA Classification: Non-Exempt

This is a hybrid position based at our headquarters in Arcadia, CA.

Who We Are: Foothill Credit Union is a full-service financial institution proudly rooted at the foothill of the San Gabriel Valley (SGV), serving members of our select employer groups (SEGs)—primarily in education, healthcare, and municipal government—as well as individuals, families, and more than 250 businesses in the SGV and surrounding areas.

Exceptional service is our promise to members. We’ve earned a prestigious five-star rating from Bauer Financial, placing us among the top institutions in our peer group. CUNA recognized us with the 2021 Member Benefits Top Performance accolade for delivering an average direct benefit of $690 per member household. During Q4 2024, we achieved the #1 ranking in overall return of value to members (ROM) among peer credit unions ($700MM–$1B) in California, according to Callahan & Associates.

As a dedicated community advocate, Foothill actively partners with local businesses and organizations to support meaningful causes. Through events, sponsorships, and fundraising efforts, we actively give back to the individuals and groups that make up the core of our community.

Benefits and Perks:

• 100% covered Medical/Dental/Vision for employees
• 401(k) plan with match
• Profit-Sharing Plan
• Loan Discounts
• Paid Holidays
• Paid Time-Off

About the Role: The Real Estate Loan Processor demonstrates a highly motivated, upbeat, outgoing personality with a strong emphasis on results to ensure the credit union maximizes lending opportunities by assisting in fulfilling member home loan requests through the timely ordering, receipt, and completion of required documentation. The Real Estate Loan Processor is expected to provide excellent member service.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

• Assume responsibility for verifying and reviewing the completeness of incoming real estate loan applications
• Verifies continued creditworthiness of members
• Responsible for achieving and exceeding established goals, actively supporting organizational goals and promotions, and maintaining impeccable member service standards
• Ensure that all loans processed are documented and consistent with Investor guidelines. Identify and resolve conflicting information on real estate applications
• Communicate with members to update and or resolve issues that may arise. Review appraisals and title reports to ensure a solid lending position
• Prepare all loan-closing documents and ensure that they are accurate
• Ensure the required information for the Home Mortgage Disclosure is accurate. Professionally cross-sells other credit union products and services that would benefit the member
• Regularly make and assist in implementing suggestions to improve policies, procedures, and member programs/promotions
• Keep the Real Estate Loan Manager informed of area activities and any significant issues
• Maintain up-to-date knowledge of Foothill Federal Credit Union/Secondary Market Investor products/services
• Stay informed regarding changes in real estate lending standards, related legal requirements, and trends in local real estate and competitive markets
• Adhere to all state and federal mortgage laws and regulations but not limited to the Real Estate Settlement Procedures Act (RESPA), the Truth-in-Lending Act (TILA), the Fair Housing Act, the Home Mortgage Disclosure Act (HMDA), and the Equal Credit Opportunity Act. (ECOA)
• Other assignments requiring the Real Estate Loan Processors’ expertise and/or knowledge may be assigned

Experience/Education Requirements:

• AA Degree or equivalent preferred or two (2) years of Real Estate loan processing-related experience

Desirable Certifications and/or License(s) in the following areas:

• Must be registered as a Real Estate Loan Processor through the National Mortgage Licensing System and Registry; the license must be active and in good standing.

Other Skills and Abilities:

• Excellent verbal, written, and presentation skills
• Working knowledge of the Calyx Point origination system preferred
• Aptitude for detail and ability to perform in a fast-paced and changing environment
• Experience with tri-merge credit reports
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Full knowledge of title reports, insurance, and appraisals, and follow established credit union loan policies, products, procedures, processing, and underwriting guidelines
• Ability to read and analyze loan documents and all applicable disclosures and write business correspondence letters.
• Good working knowledge of Secondary Market lending
• Ability to maintain a good working relationship with all team members, members, and vendors and to use good judgment in recognizing the scope of authority
• Ability to use discretion when handling confidential information
• Excellent interpersonal and customer service skills
• Solid knowledge of Microsoft Office Suite
• Bilingual (English/Spanish) preferred

Foothill Credit Union is an Equal Opportunity Employer and does not discriminate against any team member or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, intersectionality, status as a veteran, and basis of disability or any other federal, state, or local protected class.