Member Service Representative II

Position: Member Service Representative II

Salary Range: $19.00 to $25.39 per hour

Status: Full-time, some Saturdays

Serving our members with excellence and exceeding expectations is at the forefront of our business, and we can happily share that Foothill has been ranked a five-star financial institution by Bauer Financial. Bauer only recommends institutions with four- and five-star ratings. We are amongst the highest of our peers.

Foothill Credit Union is a community advocate and strives to partner with other businesses and organizations dedicated to community involvement. We often participate in events and fundraising efforts benefiting the schools and organizations we serve to give back to our members and community.

Awards

CUNA 2021 Member Benefits Top Performance for delivering a direct benefit of $690 per member household.

Benefits:

We offer a competitive compensation package, including benefits such as health, dental, and vision insurance, vacation time off, retirement plans, and professional development opportunities.

Health Insurance Coverage (Medical, Dental, and Vision)

401(k) Plan with dollar-for-dollar match (up to 6%)

Profit-Sharing Plan

Flexible Spending Account

Life and AD&D Insurance

Paid Time-Off Program

Educational Reimbursement Program

Paid Holidays

Special Recognition Programs

Referral Program

Summary:

The Member Services Representative Il (MSR Il) embraces the Credit Union’s mission of “Exceeding Members’ Expectations” and demonstrates support of its core values by always representing the Credit Union (CU) in a professional, friendly, helpful, and timely manner. The MSR ll delivers outstanding member service, aiming to surpass predetermined cross-selling targets. They actively contribute to achieving overall organizational objectives and ongoing promotional efforts while maintaining satisfactory member service benchmarks. The MSR ll will be responsible for continually enhancing their familiarity with all credit union products, services, operations, and compliance matters, actively pursuing opportunities for advanced training to achieve this.

Essential Duties and Responsibilities:

The job duties, responsibilities, and requirements represent the required knowledge, skill, and/or ability but may not be all-inclusive. Perform tasks independently, analyze research, and resolve problems and members’ issues with minimal supervision.

• Consistently adhere to sales and service guidelines to provide an exceptional member service experience.
• Receives and disburses funds, posts deposits, loan payments, transfers, withdrawals, addition, and deletion of authorized account signers.
• Processes loan advances from credit card or line of credit accounts
• Issues cashier's checks
• Balances cash drawer daily
• Operates computer terminals and maintains records of various transactions.
• May conduct limited activities associated with opening new accounts.
• Assist members with complex requests.
• Create a welcoming, friendly, professional environment when interacting with the public.
• Consistently achieve cross-sell goals by promoting and selling products and services to fit the member's needs.
• Scans and balances check in preparation for check processing.
• Assist in processing school bags and in balancing the cash vault.
• You might be required to perform your duties at different branch locations.

Experience/Education Requirements:

• High school diploma or equivalent
• 1-3 years of credit union/banking experience.
• Previous teller or equivalent experience serving customers.
• Knowledge of banking and/or credit union regulations and statutes:

Other Skills and Abilities:

· Strong interpersonal skills, a positive attitude, and a willingness to assist others.

· Ability to identify members’ opportunities for financial improvement, communicate recommendations, and provide support.

· Effective verbal and written communication skills.

· Reliable attendance and good judgment.

· Basic math skills and organizational ability.

· Projects a professional image.

· Bilingual (Spanish/English) proficiency preferred.

Foothill Credit Union is an Equal Opportunity Employer and does not discriminate against any team member or applicant for employment because of race, color, sex, age, national origin,

religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.