Director, Operations

Foothills (Ellenboro, NC) at Red Oak Recovery serves 14-year-old to 17-year-old male adolescents and their families. Located on a 94-acre working horse farm, we teach a wide variety of coping strategies and emotional regulation skills to our clients, empower clients to take responsibility for their actions, promote and encourage clients to make healthy decisions and positively motivate clients by modeling healthy behavior.

The Operations Director is a critical leadership role responsible for ensuring the effective and efficient management of daily operations at our facility. This position oversees facility administration regulatory compliance, and quality assurance to ensure a safe, therapeutic, and client-centered environment. The Operations Director collaborates with clinical, administrative, and support teams to optimize service delivery and advance organizational goals.

Responsibilities:

• Oversee day-to-day facility operations, including scheduling, resource allocation, and process improvement.
• Ensure smooth coordination between clinical and non-clinical departments to deliver seamless care.
• Develop and implement operational policies and procedures that align with best practices and organizational goals.
• Maintain compliance with federal, state, and local regulations, including HIPAA, OSHA, and licensing requirements.
• Ensure adherence to accreditation standards (e.g., CARF, Joint Commission).
• Monitor and report key performance indicators (KPIs) related to program efficacy, client satisfaction, and operational efficiency.
• Assist in the development and management of the facility’s operational budget.
• Monitor expenses and implement cost-control measures while maintaining quality of care.
• Collaborate with the finance team to ensure accurate billing and reimbursement processes.
• Lead, mentor, and support administrative and operational staff, fostering a collaborative work environment.
• Conduct regular performance evaluations and provide professional development opportunities.
• Recruit, onboard, and retain high-performing team members.
• Oversee facility maintenance, ensuring a safe and welcoming environment for clients and staff.
• Manage vendor contracts and relationships for operational services and supplies.
• Implement risk management protocols and emergency preparedness plans.

Education & Experience:

• Bachelor’s degree in healthcare administration, business management, or a related field
• Minimum of 5 years of management experience, preferably in a healthcare, behavioral health, or substance use disorder treatment setting.

Skills and Competencies:

• In-depth knowledge of substance use disorder treatment services, operational best practices, and regulatory requirements.
• Strong leadership and organizational skills with the ability to manage multiple priorities.
• Proficient in budget management, financial reporting, and cost containment strategies.
• Excellent communication and interpersonal skills to build rapport with diverse stakeholders.
• Proficiency in Microsoft Office Suite and operational software.

Employee Benefits:

• Medical Insurance with Telemedicine options available to full-time employees after 30 days
• Vision & Dental insurance available to full-time employees after 30 days
• Voluntary Accident Coverage, Critical Illness Coverage and Hospital Indemnity Insurance options
• Employee provided Life Insurance and Voluntary Life Insurance options
• Employee Assistance Program provided to promote employee wellness and a variety of services
• PTO & SICK plan
• Company paid professional development and training
• Access to on-site Gym/Weight Room while on breaks
• Employee discounts through local retailers