What are the responsibilities and job description for the Lead Teller position at Foothills Credit Union?
We are looking for a reliable Lead Teller to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be a leader on the “frontline” of our credit union and will play a fundamental role in achieving our customer satisfaction and revenue growth objectives. You must be comfortable making dozens of transactions daily, communicate with different types of clients and market our products/services.
Responsibilities
- Conduct dozens of routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc)
- Assess customer needs and introduce new products and services (credit cards, saving bonds etc)
- Make sales referrals, suggest alternate channels and cross-sell products and services
- Go the “extra mile” to build trust relationships, customer loyalty and satisfaction
- Comply with regulatory requirements
- Manage risk in every transaction and detect fraudulent transactions to prevent losses
- Resolve customers’ issues and provide relevant information
- Supervise the teller line
Skills
- Proven working experience in banking, personal banking, retail banking, financial services or credit unions
- Basic PC knowledge and familiarity with electronic equipment (e.g. cash drawers, receipt validators, money counters)
- Strong communication and time management skills
- Customer satisfaction-oriented
- Attention to detail and mathematical skills
- BS in Finance, Banking or relevant field
Job Type: Full-time
Pay: $23.00 - $28.00 per hour
Expected hours: 40 – 42 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Education:
- Associate (Required)
Experience:
- Banking: 2 years (Preferred)
- Cash handling: 2 years (Required)
- Customer Service: 1 year (Required)
Work Location: In person
Salary : $23 - $28
