What are the responsibilities and job description for the Hotel General Manager position at Foothills Hospitality Group LLC?
Overview
We are seeking a dynamic and experienced Hotel General Manager to lead our team in delivering exceptional guest experiences while ensuring the smooth operation of our hotel. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a commitment to maintaining high standards of service. As the Hotel General Manager, you will oversee all aspects of hotel operations, including guest services, revenue management, and staff supervision.
Responsibilities
- Lead and manage hotel operations to ensure guest satisfaction and operational efficiency.
- Supervise front desk staff, housekeeping, and maintenance teams to maintain high service standards.
- Oversee night audit processes and ensure accurate financial reporting.
- Develop and implement strategies for revenue management to maximize profitability.
- Foster a positive work environment through effective team leadership and staff development.
- Address guest inquiries and complaints promptly with excellent customer service skills.
- Collaborate with marketing teams to promote hotel services and enhance brand visibility.
- Maintain compliance with health and safety regulations while ensuring a welcoming atmosphere for guests.
- Monitor performance metrics and implement improvements as needed.
Qualifications
- Proven experience in hospitality management or a similar leadership role within the hotel industry.
- Strong leadership skills with the ability to motivate and supervise staff effectively.
- Excellent customer service skills with a focus on guest satisfaction.
- Knowledge of revenue management principles and practices.
- Proficiency in night audit procedures is preferred.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Strong phone etiquette and interpersonal skills for effective communication with guests and staff alike.
- A passion for hospitality with a commitment to continuous improvement in guest services.
Job Type: Full-time
Pay: $67,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Flexible schedule
- Paid time off
Schedule:
- Day shift
- Evening shift
- Morning shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $67,000 - $80,000